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  • headbinding text with sunglasses
    • Permanently deleted user
    • February 20, 2021 23:55
    2 comments
  • Freckle lens
    • Permanently deleted user
    • February 20, 2021 22:37
    • Edited
    0 comments
  • 200 Million Views
    • yajanrjoshi
    • February 20, 2021 17:31
    5 comments
  • More than 50 Million Views!
    • yajanrjoshi
    • February 20, 2021 16:41
    2 comments
  • End of 2020
    • yajanrjoshi
    • February 20, 2021 16:39
    0 comments
  • blue eyes
    • csilvaofficial
    • February 20, 2021 15:52
    1 comment
  • Pet-Ant
    • athb.almsha3r
    • February 20, 2021 14:25
    2 comments
  • Animated-Chick
    • athb.almsha3r
    • February 20, 2021 14:24
    2 comments
  • Funny-face-lift
    • athb.almsha3r
    • February 20, 2021 14:23
    2 comments
  • Smoothiethe-Cat
    • athb.almsha3r
    • February 20, 2021 14:21
    0 comments
  • Eyes-Cover
    • athb.almsha3r
    • February 20, 2021 14:20
    0 comments
  • RRSisters
    • rrsisters_2
    • February 20, 2021 13:20
    2 comments
  • Style transfer
    • muhammad99sher
    • February 20, 2021 13:11
    0 comments
  • My Phrog Filter!
    • Skinlessdad
    • February 20, 2021 08:16
    2 comments
  • cherry filter
    • Tanvi Shah
    • February 20, 2021 07:29
    1 comment
  • cat emoji crown
    • Tanvi Shah
    • February 20, 2021 07:28
    1 comment
  • blue aesthetic butterfly crown
    • Tanvi Shah
    • February 20, 2021 07:26
    1 comment
  • indie vsco aesthetic!!!
    • Tanvi Shah
    • February 20, 2021 07:25
    1 comment
  • sparkling heart aesthetic
    • Tanvi Shah
    • February 20, 2021 07:23
    1 comment
  • Check it out guys
    • Tanvi Shah
    • February 20, 2021 07:11
    0 comments
  • Aesthetic fire emoji lens
    • Tanvi Shah
    • February 20, 2021 07:10
    1 comment
  • making picture move & resize
    • Permanently deleted user
    • February 20, 2021 05:45
    2 comments
  • Pick up lines!
    • yajanrjoshi
    • February 20, 2021 04:58
    0 comments
  • New Filter Frame ez
    • vinayak_arshid6
    • April 28, 2021 11:38
    • Edited
    0 comments
  • adding a delay
    • Permanently deleted user
    • February 19, 2021 18:32
    0 comments
  • New filter
    • xavierazae
    • February 19, 2021 17:46
    1 comment
  • tutorial on custom face mask creation? Answered
    • Michael Holloway
    • February 19, 2021 17:29
    7 comments
  • SnapML Tutorial Model Training
    • Permanently deleted user
    • February 19, 2021 17:25
    • Edited
    2 comments
  • Cyber Lens. What u think guys?
    • aurelianmc
    • February 19, 2021 16:40
    4 comments
  • BTS Army
    • yajanrjoshi
    • February 19, 2021 15:56
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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