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  • Hamster
    • athb.almsha3r
    • February 24, 2021 14:22
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  • creator
    • ريوف6ع العتيبي
    • February 24, 2021 14:18
    1 comment
  • اقتراح
    • Permanently deleted user
    • February 24, 2021 12:55
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  • my twin
    • Permanently deleted user
    • February 24, 2021 12:46
    0 comments
  • Emojis
    • Permanently deleted user
    • February 24, 2021 11:40
    1 comment
  • [help pls] my lens is being rejected Answered
    • kitschyvi
    • February 24, 2021 09:52
    3 comments
  • Can't drag imported models from resources panel to object panel or to stage Answered
    • Permanently deleted user
    • February 24, 2021 09:17
    1 comment
  • Is it legal to download snapchat apk? Answered
    • Permanently deleted user
    • February 24, 2021 08:36
    3 comments
  • Hello
    • Permanently deleted user
    • February 24, 2021 05:15
    1 comment
  • Spin! Challenge your friends. What do you think??
    • Permanently deleted user
    • February 23, 2021 23:05
    5 comments
  • Face stretch
    • Hakan
    • February 23, 2021 21:10
    • Edited
    3 comments
  • HELP LENS REMOVED FOR NO REASON
    • Tatayanna Leigh (The NerdyGwizzly)
    • February 23, 2021 20:10
    2 comments
  • lens
    • rubenvdb2019
    • February 23, 2021 18:32
    0 comments
  • new lens
    • rubenvdb2019
    • February 23, 2021 18:30
    2 comments
  • new filter pls pls tell me what you guys think
    • Permanently deleted user
    • February 23, 2021 18:28
    1 comment
  • New Filters
    • Permanently deleted user
    • February 23, 2021 16:23
    2 comments
  • Scanline Frames
    • tushar5186
    • February 23, 2021 12:55
    0 comments
  • socket.io or networking
    • Permanently deleted user
    • February 23, 2021 11:18
    1 comment
  • CTA icon
    • Anas Olabi
    • February 23, 2021 08:49
    3 comments
  • Alt Frame
    • guccikaden
    • February 23, 2021 08:08
    0 comments
  • Count the amount of times a script is triggered
    • Permanently deleted user
    • February 23, 2021 06:52
    1 comment
  • Pure Vibes FACES
    • ilikeelliot007
    • February 23, 2021 06:39
    1 comment
  • Mouth Position
    • Permanently deleted user
    • February 23, 2021 06:09
    3 comments
  • Vampire x Alt
    • guccikaden
    • February 23, 2021 04:49
    0 comments
  • {Feature request} Lens Beta Testers
    • Jason K
    • February 22, 2021 23:32
    5 comments
  • Stabilizing 3D models on Image Markers
    • JAK
    • February 22, 2021 21:23
    2 comments
  • LiDAR NEON LIGHT
    • Permanently deleted user
    • February 22, 2021 20:18
    • Edited
    0 comments
  • Kuwait National Day
    • qatar4u
    • February 22, 2021 12:19
    1 comment
  • WandaVision S1E7 - Imagined on Snapchat
    • k540076
    • February 22, 2021 12:13
    • Edited
    1 comment
  • Iphone Stage Light
    • alikamal.93
    • February 22, 2021 12:02
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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