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  • Re-creating Eminem's Album Covers! Starring you!
    • Noah Lupowitz
    • February 17, 2021 20:12
    1 comment
  • Size Variation issue on Ios
    • Permanently deleted user
    • February 17, 2021 17:49
    2 comments
  • This is my very first portal lens . Check it out!
    • Jason K
    • February 17, 2021 17:41
    4 comments
  • [Find the Emoji] - Game
    • SirQu3ntin
    • February 17, 2021 09:14
    4 comments
  • [Holo Eiffel]
    • SirQu3ntin
    • February 17, 2021 13:59
    • Edited
    4 comments
  • My newest Lens: Lil Peep Tattoos
    • reallyluca
    • February 17, 2021 07:19
    2 comments
  • Depth Buffer in Material Editor
    • lisichka ggg
    • February 17, 2021 07:20
    • Edited
    1 comment
  • Let The World Burn
    • Tan_3370
    • February 16, 2021 23:58
    3 comments
  • Love
    • Tan_3370
    • February 16, 2021 23:57
    2 comments
  • Sparkle
    • Tan_3370
    • February 16, 2021 23:56
    1 comment
  • VIBIN N' THRIVIN
    • Tan_3370
    • February 16, 2021 23:55
    1 comment
  • -Butterflies-
    • Tan_3370
    • February 16, 2021 23:54
    1 comment
  • You Look Beautiful !
    • Tan_3370
    • February 16, 2021 23:53
    2 comments
  • Public profile Answered
    • Tan_3370
    • February 16, 2021 23:52
    4 comments
  • A basic lens for beginners!
    • aurelianmc
    • February 16, 2021 21:26
    3 comments
  • This is my very first lens . Check it out!
    • Jason K
    • February 16, 2021 21:16
    5 comments
  • Snowfall
    • alikamal.93
    • February 16, 2021 21:05
    3 comments
  • Big Nose
    • alikamal.93
    • February 16, 2021 21:04
    3 comments
  • AR Asteroids (Game)
    • alikamal.93
    • February 16, 2021 21:01
    4 comments
  • Effect AK
    • alikamal.93
    • February 16, 2021 21:00
    2 comments
  • make me an OLC
    • adskhalifa
    • February 16, 2021 20:03
    3 comments
  • Lens for Food Photography
    • ibra
    • February 16, 2021 19:18
    • Edited
    5 comments
  • [Galactic Hole]
    • SirQu3ntin
    • February 16, 2021 18:54
    4 comments
  • [RC Helicopter]
    • SirQu3ntin
    • February 16, 2021 13:49
    6 comments
  • chrome
    • Permanently deleted user
    • February 16, 2021 13:12
    2 comments
  • rouge
    • Permanently deleted user
    • February 16, 2021 13:10
    2 comments
  • Sparkle
    • Permanently deleted user
    • February 16, 2021 13:10
    2 comments
  • Time warp scan Lens
    • anothervivek
    • February 16, 2021 08:20
    0 comments
  • just made another lens y'all
    • adskhalifa
    • February 16, 2021 07:39
    2 comments
  • Painted Floor Tiles Try on Floor Virtual Floor Lens
    • ishpreetsingh22
    • February 16, 2021 07:13
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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