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  • Import from camera and talk about it
    • daw-v
    • February 19, 2021 11:56
    3 comments
  • viral lense
    • edgar
    • February 19, 2021 06:09
    3 comments
  • Freeze image
    • asishtom1999
    • February 19, 2021 05:16
    1 comment
  • Base Color LUT for Moody Forest by Luckee Bains Answered
    • Permanently deleted user
    • February 19, 2021 04:47
    1 comment
  • Help me reach million views
    • Permanently deleted user
    • February 19, 2021 04:08
    1 comment
  • How create 2D anime?
    • Permanently deleted user
    • February 19, 2021 02:02
    0 comments
  • Kira Kira/ Bling/ Sparkle Effect Tap to change
    • Permanently deleted user
    • February 19, 2021 01:40
    1 comment
  • Tap on animation to play loop
    • Permanently deleted user
    • February 19, 2021 01:01
    0 comments
  • Dark and Bright
    • tushar5186
    • February 18, 2021 19:07
    2 comments
  • new Lens "Serenity Grain"
    • Permanently deleted user
    • February 18, 2021 17:40
    5 comments
  • Grey Lens with 9 Effects
    • ibra
    • February 18, 2021 16:41
    4 comments
  • Apple Silicon Native Support
    • Permanently deleted user
    • February 18, 2021 15:24
    2 comments
  • Preview on phone not working Answered
    • manuel_hecki
    • February 18, 2021 13:53
    • Edited
    6 comments
  • Unlock my New lens🖤
    • rich.bxtches
    • February 18, 2021 13:07
    1 comment
  • A question Answered
    • anl7j
    • February 18, 2021 12:02
    1 comment
  • More than one trigger to start a response?
    • Permanently deleted user
    • February 18, 2021 17:40
    • Edited
    2 comments
  • Face Flower Filter
    • Hossam_Albesh
    • February 18, 2021 09:56
    3 comments
  • Face Cloud Filter
    • Hossam_Albesh
    • February 18, 2021 09:53
    1 comment
  • Countdown by hours !!
    • Anas Olabi
    • February 18, 2021 08:20
    1 comment
  • ALT FAIRY
    • eylul0681
    • February 18, 2021 07:02
    3 comments
  • Add and subscibe!
    • Tan_3370
    • February 18, 2021 05:03
    1 comment
  • Lens works in Snapchat but not Snap Camera
    • Permanently deleted user
    • February 18, 2021 03:20
    1 comment
  • Moody Lens with configurations
    • ibra
    • February 18, 2021 00:23
    2 comments
  • Kodak Film Lens with configurations
    • ibra
    • February 18, 2021 00:24
    • Edited
    1 comment
  • Check out my lens, "strawberry mesh"!
    • Permanently deleted user
    • February 18, 2021 00:09
    2 comments
  • Check out my lens, "honey mesh"!
    • Permanently deleted user
    • February 18, 2021 00:09
    1 comment
  • Check out my lens, "80s y2k mesh"!
    • Permanently deleted user
    • February 18, 2021 00:09
    2 comments
  • Check out my lens, "y2k flower mesh"!
    • Permanently deleted user
    • February 18, 2021 00:08
    1 comment
  • Black History Month lens
    • Jason K
    • February 17, 2021 23:56
    3 comments
  • almoth7la
    • Permanently deleted user
    • February 17, 2021 23:14
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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