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  • Not Opening?
    • phoebe dillon
    • February 27, 2021 22:28
    0 comments
  • Snapcode link on Snap Camera
    • Permanently deleted user
    • February 27, 2021 19:25
    0 comments
  • My snapchat
    • Robbie242514
    • February 27, 2021 18:09
    0 comments
  • lens using particle
    • sneha-1010
    • February 27, 2021 17:31
    2 comments
  • Send Pics
    • Ingmar125
    • February 27, 2021 15:07
    3 comments
  • Neon Twin - New shiny effect for dance videos on Spotlight!
    • Denis Rossiev
    • February 27, 2021 14:52
    4 comments
  • Heart Zoom
    • varunvdn
    • February 27, 2021 14:10
    3 comments
  • Crown
    • varunvdn
    • February 27, 2021 14:08
    3 comments
  • Reminder.
    • varunvdn
    • February 27, 2021 14:07
    3 comments
  • [2D] Space Trip on Snapchat !
    • Maxime
    • February 27, 2021 13:14
    3 comments
  • double use
    • דור כהן
    • February 27, 2021 09:07
    0 comments
  • 3D dragon
    • creatorwill
    • February 27, 2021 04:08
    5 comments
  • Hard Op
    • sargun_datway1
    • February 27, 2021 04:06
    5 comments
  • Check out my latest lens & Tell me your comment !
    • renas_sh95
    • February 26, 2021 23:49
    4 comments
  • How to add eyelashes on new update
    • balta.mg
    • February 26, 2021 23:22
    • Edited
    2 comments
  • Older Version of Lens Studio
    • Permanently deleted user
    • February 26, 2021 18:20
    • Edited
    1 comment
  • Old anaps
    • Permanently deleted user
    • February 26, 2021 17:37
    1 comment
  • [3D & ML] Magic Potions
    • Maxime
    • February 26, 2021 16:37
    4 comments
  • Magic Star Hands Lens Using hand Tracking
    • ishpreetsingh22
    • February 26, 2021 08:39
    3 comments
  • Pure Vibes FACES
    • ilikeelliot007
    • February 26, 2021 07:18
    2 comments
  • Pure Vibes FACES
    • ilikeelliot007
    • February 26, 2021 07:04
    2 comments
  • Possibility to exceed 4mb upload limitation?
    • Permanently deleted user
    • February 26, 2021 05:38
    1 comment
  • 3D Alien Friends
    • guccikaden
    • February 26, 2021 02:49
    3 comments
  • SnapML City Lights
    • guccikaden
    • February 26, 2021 02:28
    2 comments
  • My Latest Creation 😆
    • Jason K
    • February 26, 2021 02:26
    7 comments
  • My Latest Creation 😆
    • Jason K
    • February 26, 2021 02:22
    3 comments
  • 3.4 Update minor issue (face expression)
    • ItzJustSamu
    • February 26, 2021 00:39
    3 comments
  • Block Scanner Lidar
    • Sam Jones
    • February 25, 2021 23:41
    • Edited
    2 comments
  • Sunny
    • sargun_datway1
    • February 25, 2021 23:17
    1 comment
  • Space Gurl
    • Permanently deleted user
    • February 25, 2021 20:36
    • Edited
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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