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  • orange aesthetic
    • sargun_datway1
    • March 02, 2021 00:03
    2 comments
  • System requirements change
    • ItzJustSamu
    • March 01, 2021 20:47
    0 comments
  • Fish eye ALT
    • ardaberk05
    • March 01, 2021 19:29
    4 comments
  • i have question Answered
    • Permanently deleted user
    • March 01, 2021 18:31
    2 comments
  • Re-order components
    • Álvaro de Mora
    • March 01, 2021 13:01
    0 comments
  • How Do Could I use the Face stretch without messing up the whole face
    • viggojorgensen
    • March 01, 2021 12:50
    3 comments
  • Tween 360 rotation
    • Álvaro de Mora
    • March 01, 2021 12:35
    1 comment
  • Sepia Tea
    • Permanently deleted user
    • March 01, 2021 10:17
    1 comment
  • Allure
    • chrisyelluzie
    • March 01, 2021 09:15
    3 comments
  • Make more happen
    • Permanently deleted user
    • March 01, 2021 07:42
    0 comments
  • snapchat
    • themichaelmonte
    • March 01, 2021 01:08
    2 comments
  • “daydreamz” “nightdreamz”
    • themichaelmonte
    • March 01, 2021 00:50
    3 comments
  • “creamsicle” aesthetic grain lens
    • themichaelmonte
    • March 01, 2021 00:49
    3 comments
  • “quartz” aesthetic lens
    • themichaelmonte
    • March 01, 2021 00:46
    0 comments
  • Z21-CUTE
    • zizoagha6
    • March 01, 2021 00:45
    1 comment
  • “cotton candy” pink aesthetic
    • themichaelmonte
    • March 01, 2021 00:44
    • Edited
    1 comment
  • Z20-BLUE
    • zizoagha6
    • March 01, 2021 00:43
    0 comments
  • “sweet tea” aesthetic filter
    • themichaelmonte
    • March 01, 2021 00:41
    0 comments
  • “cobalt” aesthetic lens
    • themichaelmonte
    • March 01, 2021 00:38
    • Edited
    0 comments
  • How to come up with ideas?
    • saaim i
    • March 01, 2021 00:31
    • Edited
    1 comment
  • How do i do 3D objects kind of jelly? Answered
    • balta.mg
    • March 01, 2021 00:29
    1 comment
  • New lens (perfect)
    • ardaberk05
    • February 28, 2021 23:46
    0 comments
  • [Bringing art back to life] - ML series
    • SirQu3ntin
    • February 28, 2021 16:02
    • Edited
    8 comments
  • [Sugar Crash]
    • SirQu3ntin
    • February 28, 2021 15:01
    2 comments
  • [Colorful Flames]
    • SirQu3ntin
    • February 28, 2021 14:55
    12 comments
  • lens creation
    • Akshitsinyal
    • February 28, 2021 14:20
    0 comments
  • BustAmov Cali
    • ilikeelliot007
    • February 28, 2021 13:08
    7 comments
  • can't find snap camera to delete from my mac
    • none
    • February 28, 2021 04:15
    2 comments
  • Dual GPUs
    • Calvin Wayne
    • February 28, 2021 02:05
    0 comments
  • Image shaking bug
    • Permanently deleted user
    • February 27, 2021 23:45
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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