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  • slight glow and added depth
    • adam_alman61
    • March 10, 2021 21:07
    0 comments
  • 3D Dance Lens
    • a_mohawed
    • March 10, 2021 20:31
    • Edited
    0 comments
  • Wings Lens
    • a_mohawed
    • March 10, 2021 20:06
    • Edited
    0 comments
  • Kira Kira Lens
    • a_mohawed
    • March 10, 2021 20:05
    • Edited
    0 comments
  • My Story Lens
    • a_mohawed
    • March 10, 2021 20:06
    • Edited
    0 comments
  • The most prevalent lenses on Snapchat
    • a_mohawed
    • March 10, 2021 19:12
    • Edited
    0 comments
  • [Tutorial] How to use Hand Joint Template?
    • Emiliusvgs
    • March 10, 2021 18:58
    2 comments
  • Music Play
    • a_mohawed
    • March 10, 2021 19:07
    • Edited
    0 comments
  • 3D Head particles
    • saqib_m55
    • March 10, 2021 18:14
    1 comment
  • Check out my new style transfer lens
    • muhammad99sher
    • March 10, 2021 18:04
    1 comment
  • Rotatable orientation live app
    • ScreenWear.com.au
    • March 10, 2021 13:20
    1 comment
  • Check out my new lens
    • muhammad99sher
    • March 10, 2021 13:18
    1 comment
  • kira kira blur
    • aslan4li
    • March 10, 2021 11:22
    1 comment
  • Can u Guess Who am i?
    • Permanently deleted user
    • March 10, 2021 06:55
    14 comments
  • Material Editor: Interpolator
    • Franziska Schneider
    • March 09, 2021 23:26
    2 comments
  • Check out my new lens
    • muhammad99sher
    • March 09, 2021 22:42
    1 comment
  • Album cover filter
    • Permanently deleted user
    • March 09, 2021 18:54
    2 comments
  • Do you need help with lens creating? Read this post
    • shawn
    • March 09, 2021 18:16
    3 comments
  • Cute lens with familiar interface
    • daw-v
    • March 09, 2021 17:28
    1 comment
  • Detecting Skin Cancer (Melanoma) With Deep Learning And SnapML
    • ibra
    • March 09, 2021 16:20
    0 comments
  • new lens
    • rubenvdb2019
    • March 09, 2021 15:37
    0 comments
  • Looking for a few lenses in Snap Camera
    • Permanently deleted user
    • March 09, 2021 14:55
    • Edited
    1 comment
  • I am unable to publish my lens
    • Permanently deleted user
    • March 09, 2021 12:49
    1 comment
  • Party light Dance
    • tushar5186
    • March 09, 2021 10:56
    0 comments
  • How can I use OBS to add Snap Camera over a video file without a capture card?
    • Permanently deleted user
    • March 09, 2021 09:02
    0 comments
  • NEW LENS
    • ardaberk05
    • March 09, 2021 04:57
    0 comments
  • NEW LENS - tranquility trippy
    • Ricotrippy
    • March 09, 2021 03:57
    • Edited
    0 comments
  • [Help] Adding post effect to face mesh
    • chad
    • March 08, 2021 22:51
    0 comments
  • Lens cheescake ๐Ÿ˜
    • iimaimounah
    • March 08, 2021 20:16
    1 comment
  • Smile
    • sousoumitha
    • March 08, 2021 20:00
    0 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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