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  • [Love Calculator]
    • SirQu3ntin
    • February 11, 2021 12:35
    4 comments
  • Lenses with music licensed by Snapchat
    • Maya Kiesel
    • February 11, 2021 10:51
    1 comment
  • Color Vibings Snap Lens
    • ishpreetsingh22
    • February 11, 2021 08:40
    1 comment
  • New Lens (ice cream car)
    • Permanently deleted user
    • February 11, 2021 03:21
    0 comments
  • New 'indie kid' filter
    • sevar
    • February 11, 2021 03:10
    1 comment
  • MIssing Drivers
    • None
    • February 11, 2021 01:20
    9 comments
  • y2k hearts 3d
    • shay.x12
    • February 10, 2021 23:55
    2 comments
  • How Can I Add Lens On My Site?
    • Permanently deleted user
    • February 10, 2021 22:27
    2 comments
  • How can I modify the blur factor with a tween?
    • devisevib
    • February 12, 2021 00:08
    • Edited
    0 comments
  • Is there a way to flip the orthographic Camera?
    • Permanently deleted user
    • February 10, 2021 21:21
    1 comment
  • Gleam skin
    • maheshrawat022
    • February 10, 2021 19:50
    0 comments
  • Jokeman filter
    • skz.28
    • February 10, 2021 19:25
    2 comments
  • Public Profile Bug
    • Madhav Dihora
    • February 10, 2021 18:47
    4 comments
  • face image lens is rejected.
    • maheshrawat022
    • February 10, 2021 18:34
    1 comment
  • [TEMPLATE] "Chatterbox" remake
    • Mikael Hagen Johansen
    • February 10, 2021 19:36
    • Edited
    2 comments
  • Lady Cat
    • Helena Bahdzel
    • February 10, 2021 14:07
    3 comments
  • Lenses should utilize the Snapchat camera when taking Snaps with image picker
    • maheshrawat022
    • February 10, 2021 11:48
    2 comments
  • Any chance for a MyTwin filter without the extra hair?
    • Permanently deleted user
    • February 10, 2021 11:48
    2 comments
  • A virtual interactive museum lens
    • Phil Cohn
    • February 10, 2021 11:00
    2 comments
  • Alien Abduction
    • camron.benjamin
    • February 10, 2021 07:52
    2 comments
  • World Space Text Wrapping
    • Acknickulous
    • February 10, 2021 07:18
    1 comment
  • can't install snap cam
    • Permanently deleted user
    • February 10, 2021 04:48
    7 comments
  • Pencil Sketch
    • Amr Almashrai
    • February 10, 2021 02:59
    • Edited
    4 comments
  • NEW FILTER!! Warm Sunset
    • Kingvivids
    • February 10, 2021 01:48
    2 comments
  • Lens Studio Not Responding
    • Permanently deleted user
    • February 09, 2021 20:54
    1 comment
  • I need help!!
    • Permanently deleted user
    • February 09, 2021 19:48
    • Edited
    2 comments
  • Lens studio work with React Native?
    • Permanently deleted user
    • February 09, 2021 18:46
    0 comments
  • Help
    • Angeloislittt
    • February 09, 2021 16:43
    1 comment
  • HDR color
    • sara.musa00
    • February 09, 2021 15:38
    1 comment
  • Bitmoji 3D Avatar
    • Maya Kiesel
    • February 09, 2021 18:53
    • Edited
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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