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  • sun and moon lens
    • Robbie242514
    • February 06, 2021 19:13
    1 comment
  • Lens
    • Robbie242514
    • February 06, 2021 19:12
    1 comment
  • New lens I made
    • Robbie242514
    • February 06, 2021 17:52
    1 comment
  • How to make Snapchat Filters for disappearing text?
    • Permanently deleted user
    • February 06, 2021 17:04
    1 comment
  • SUBSCRIB ME AND SEE MY LENS
    • zizoagha6
    • February 06, 2021 16:20
    1 comment
  • Z8 OLD PICTURE BLACK IS BEST
    • zizoagha6
    • February 06, 2021 16:14
    • Edited
    2 comments
  • Z10 - JUST LOOK THIS MY NEW WORK
    • zizoagha6
    • February 06, 2021 16:05
    1 comment
  • Blurry City and Day
    • ibra
    • February 06, 2021 13:56
    3 comments
  • new 3d face
    • lizann.ibrahim
    • February 06, 2021 13:19
    2 comments
  • Lens Studio Won't Launch
    • Krunal
    • February 06, 2021 12:59
    2 comments
  • Spawner 3D
    • lizann.ibrahim
    • February 06, 2021 04:26
    1 comment
  • Earth and Moon 3D
    • lizann.ibrahim
    • February 06, 2021 04:16
    1 comment
  • Smoke Reveal
    • lizann.ibrahim
    • February 06, 2021 04:15
    1 comment
  • Serenity Grain
    • lizann.ibrahim
    • February 06, 2021 04:14
    1 comment
  • airy shadows
    • lizann.ibrahim
    • February 06, 2021 04:13
    1 comment
  • Date pink lens
    • Permanently deleted user
    • February 05, 2021 23:42
    1 comment
  • Add subscriber count
    • Kat-nisbett
    • February 05, 2021 22:24
    2 comments
  • Z9 JUST LOOK MY NEW WORK
    • zizoagha6
    • February 05, 2021 19:53
    1 comment
  • my lenses try it
    • xoxqtri
    • February 05, 2021 18:00
    6 comments
  • Lens was rejected
    • xoxqtri
    • February 06, 2021 08:55
    • Edited
    1 comment
  • Materials are getting black & white on iPhones
    • Kinjal Waghela
    • February 05, 2021 15:20
    0 comments
  • Can't run lens studio
    • Permanently deleted user
    • February 05, 2021 13:50
    3 comments
  • PARADISE is now live!
    • James Cassidy
    • February 05, 2021 11:49
    2 comments
  • How to make a *tap to change image* lens using multiple images (upto 5)
    • Permanently deleted user
    • February 05, 2021 11:00
    3 comments
  • New "AQUA BLUR" lens is live
    • monish_badi
    • February 05, 2021 10:58
    1 comment
  • please check it and review im waitingg
    • yuv1i
    • February 05, 2021 10:30
    3 comments
  • glitch
    • Permanently deleted user
    • February 05, 2021 05:21
    1 comment
  • rad effects
    • Permanently deleted user
    • February 05, 2021 05:11
    1 comment
  • I want help
    • yara2808
    • February 06, 2021 02:47
    • Edited
    2 comments
  • Kiss x Freckles
    • guccikaden
    • February 04, 2021 22:01
    2 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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