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  • Original Gentleman From the 2 Seas
    • Ahmed_amado
    • February 04, 2021 10:41
    2 comments
  • Microphone Mute?
    • Permanently deleted user
    • February 04, 2021 10:33
    0 comments
  • MyCity lens
    • Ahmed_amado
    • February 03, 2021 22:41
    2 comments
  • Day & Time Lens
    • Ahmed_amado
    • February 03, 2021 22:39
    • Edited
    2 comments
  • Name, Day & Time Lens
    • Ahmed_amado
    • February 03, 2021 22:36
    3 comments
  • BHM Filters!!!!!
    • codeblue_1213
    • February 03, 2021 20:33
    2 comments
  • New
    • qatar4u
    • February 03, 2021 19:11
    2 comments
  • Macbook Pro Big Sur 11.2 Snap camera / Teams
    • Permanently deleted user
    • February 03, 2021 19:03
    0 comments
  • How can you find the effect you saw in another Snap lens
    • Permanently deleted user
    • February 03, 2021 14:18
    0 comments
  • Cricket Helmet Lens
    • asishtom1999
    • February 03, 2021 14:17
    6 comments
  • New Lens is now live.
    • tulsi_2109
    • February 03, 2021 04:40
    3 comments
  • Can't find any Snap Inc. lenses in Snap Camera
    • Gabri-kun
    • February 12, 2021 10:55
    • Edited
    2 comments
  • How to: Send Lens to client for publishing?
    • Permanently deleted user
    • February 02, 2021 20:28
    • Edited
    1 comment
  • Check out a few of my popular lens!
    • the.joeyb
    • February 02, 2021 18:08
    3 comments
  • bahamas alt grain
    • dariusxu
    • February 02, 2021 06:05
    2 comments
  • Raccoon Gang is growing
    • ethan-jcs
    • February 02, 2021 03:46
    3 comments
  • https://lensstudio.snapchat.com/creator/ITPFKq9ikheXBqWPU4UGZg
    • c4_v
    • February 02, 2021 03:21
    5 comments
  • Need to add face mesh on my replica lens.
    • Kinjal Waghela
    • February 02, 2021 02:54
    0 comments
  • FUJIFILM
    • clocksbroken
    • February 02, 2021 02:27
    3 comments
  • FUJIFILM
    • clocksbroken
    • February 02, 2021 02:26
    1 comment
  • Check out my new lens!
    • Dustinawesome20
    • February 02, 2021 01:31
    4 comments
  • importing fbx into lense studio
    • Permanently deleted user
    • February 01, 2021 22:36
    0 comments
  • vhs
    • Robbie242514
    • February 01, 2021 20:26
    2 comments
  • Big glasses lens
    • Robbie242514
    • February 01, 2021 20:26
    • Edited
    2 comments
  • LIDAR and foot tracking together
    • apuwaltz
    • February 01, 2021 20:04
    0 comments
  • My second lens - Its Kinda Green.
    • Permanently deleted user
    • February 01, 2021 19:36
    2 comments
  • HDR Lens
    • iimaimounah
    • February 01, 2021 19:00
    3 comments
  • How to add instructions?
    • norimous
    • February 01, 2021 17:50
    4 comments
  • new "white frame" filter
    • monish_badi
    • February 01, 2021 15:45
    2 comments
  • Visual Scripting category in forum
    • Dweeh
    • February 01, 2021 13:58
    3 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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