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  • Automatic Updates
    • Mrcallumking
    • July 12, 2019 00:36
    0 comments
  • Removes target after x seconds script
    • Mikael Hagen Johansen
    • July 11, 2019 23:05
    • Edited
    4 comments
  • Magical Ring
    • Permanently deleted user
    • July 11, 2019 21:31
    0 comments
  • First Time Lens Building
    • Kerry Hardin
    • July 11, 2019 17:03
    2 comments
  • Polaroid Love Filter
    • Mikael Hagen Johansen
    • July 11, 2019 10:14
    0 comments
  • abood
    • Permanently deleted user
    • July 11, 2019 08:26
    0 comments
  • Border Detention Center Lens
    • Permanently deleted user
    • July 10, 2019 23:59
    2 comments
  • Lens Studio is unusable
    • da.rch
    • July 10, 2019 21:05
    5 comments
  • Refraction in Transparent Materials
    • Permanently deleted user
    • July 10, 2019 20:00
    0 comments
  • Is there an older version of Lens Studio Available?
    • Glorianna De Repentigny (Glo)
    • July 10, 2019 17:20
    2 comments
  • Behavior Script delay with multiple script instances
    • Permanently deleted user
    • July 10, 2019 16:09
    1 comment
  • 2 things.
    • Mikael Hagen Johansen
    • July 10, 2019 15:19
    0 comments
  • Old Style
    • Mikael Hagen Johansen
    • July 09, 2019 23:53
    0 comments
  • My questions
    • Permanently deleted user
    • July 09, 2019 21:15
    1 comment
  • Lens creator request
    • nairibphotography
    • July 09, 2019 14:25
    11 comments
  • "This Lens has errors" but there are none
    • Robert Müller
    • July 09, 2019 11:45
    11 comments
  • V1.4 makes Camera Laggy
    • John Tesoriero
    • July 09, 2019 04:07
    1 comment
  • Peanut Head
    • Permanently deleted user
    • July 09, 2019 00:03
    0 comments
  • Add Lens Preview missing
    • loupis1
    • July 08, 2019 18:27
    6 comments
  • Reposition camera output in frame
    • Permanently deleted user
    • July 08, 2019 16:34
    3 comments
  • need sleep
    • karishma01a
    • July 07, 2019 23:58
    1 comment
  • How to switch marker tracking to world tracking
    • Permanently deleted user
    • July 07, 2019 20:33
    1 comment
  • What app do I need to use or were do I find it
    • ANNIKA BURNETTE
    • July 07, 2019 17:45
    1 comment
  • I Want to display red objects only on the camera example : display Apple with colors and the other objects with gray
    • Permanently deleted user
    • July 06, 2019 03:51
    2 comments
  • What Lens is This / How to Keep Lens Permanently
    • alecbridges9
    • July 06, 2019 00:10
    10 comments
  • Sia Lens
    • sami_ghanim
    • July 05, 2019 18:48
    2 comments
  • How can I make lens
    • dorado1212
    • July 05, 2019 16:53
    1 comment
  • bind object to one point
    • Permanently deleted user
    • July 05, 2019 01:50
    1 comment
  • how to check the end of the animation
    • Permanently deleted user
    • July 05, 2019 01:45
    • Edited
    1 comment
  • can i make the lenses detect faces no matter the rotation of the cellphone?
    • zeta
    • July 04, 2019 06:22
    • Edited
    5 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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