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"This Lens has errors" but there are none

  • Hi,

    You can fill out a bug report,

    please go to

    and click "report a bug or error"

    Fill out the form, make sure to include logs.


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  • Hey, we did so - but is there really a bug here?
    If there was, the error logs are out our reach,
    the people doing QA and denying our Lens should have them.

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  • Hi,

    You will receive a email from lens studio team as soon as possible.

    They will help you figure it out.


    Are you sure you have the new version of lens studio?

    Try updating lens studio, you can do this by opening lens studio, clicking Lens studio top left, and check for updates

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  • Might be a bug then.

    Hopefully you and the lens studio team will solve it together.

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  • Hey wait,

    you said there was a bug and we should file a bug report.
    Submitting the Lens to Snapchat works fine - there are no bugs in Lens Studio.

    The feedback from QA is always the same - that's not a bug, it's a communication issue.

    I am only asking if there is any way to find out why exactly our Lens is being rejected.

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  • Hello again.

    Do you know the reason it got rejected?

    It should display under your lens.


    please reach out to the lens studio team by sending them a email to

    make sure to include lens id so they can investigate

    You can find it under the lens snapcode.

    Goodluck :)

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  • For the reason they give, see my first post:
    "This Lens has errors. Please open the Preview panel and check the log output"

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  • You might want to upload your project file to google drive, and include it in the email so they can check it out for you. 

    make sure to include the lens id too.

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  • I contacted them, I will try to post updates here.
    Thank you.

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  • Any updates on this issue? We are in the same boat with the latest version... 



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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?



Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:



What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!