When i go to the Project Info tab to add a lens preview to my lens the button "Add Lens Preview" does not appear for me.
This button is shown in the guide i found in the link below
https://lensstudio.snapchat.com/guides/submission/creating-a-preview-video/
I am using update 2.0.0.2
Has anyone had this problem before?
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
Version
Graphics
Attach a screenshot of the issue:
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What is this most relevant to?
Please enter a brief description of your issue:
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Minimum Requirements
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
Happy creating!
Hi,
Can you take a screenshot of lens studio?
Try uninstalling lens studio and downloading it again.
You can also fill out a bug report,
please go to https://support.lensstudio.com/hc/en-us/community/topics
and click "report a bug or error"
Fill out the form, make sure to include logs.
I tried reinstalling and that didn't change anything
Looks like a bug i think.
Please fill out a bug report
please go to https://support.lensstudio.com/hc/en-us/community/topics
and click "report a bug or error"
Fill out the form, make sure to include logs.
Hello.
I see the same bug here, "Add Lens Preview" does not appear on Windows 7. But it works all right on Windows 10.
Also, on the Preview panel, the button that allows to record a video does not appear.
Hey, You can read about Lens Studio System requirements here;
https://lensstudio.snapchat.com/download/