We're here to help! We just need a little bit of information...
What system are you using?
Have you downloaded the latest version of Lens Studio?
Is this issue causing Lens Studio to crash?
What system do you run Lens Studio on?
Follow the next steps to help us solve your issue:
Copy and paste this text into your TerminalCommand Window
open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
- Press ReturnEnter to run the command. The Lens Studio folder will automatically open
Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."Locate the Log.txt file right above it.
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Thanks for submitting this issue.
Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.
Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!
Operating System: Windows 10 (64 bit); MacOS 10.11+
Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher
We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!
Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.
It can takes months, just keep making lenses and they will contact you :)
Oh, that long? Well, thank you so much for the info, I will keep creating until then :))
it took them a couple months to reply to mine
How did yours go?
they told me to complete a survey as the next step to becoming an olc.
Sounds good so far.
Did you send in the survey?
They told me to send in a survey too,
hopefully we get to the next step.
yeah, i did the survey, but it’s slowly killing me waiting for a reply.
Can take a month
I really hope they dont deny mine.
dont lose hope :)
have they emailed you about the next step yet?
Thanks for your interest in becoming an Official Lens Creator! When we select Official Lens Creators (OLCs) we consider the applicant as a whole looking at each Lens and its individual quality, their talents, their potential, their community activity, and more. One does not need to have very popular Lenses to be considered an OLC but rather a passion for Lens creation and strong desire to keep creating into the future.
Rest assured if you haven't heard from us that does not mean you have been rejected. We will look into your application and will be in touch very soon. Thanks again for reaching out!