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  • Geofence Lens Studio created Lens
    • outsketching
    • May 16, 2018 23:04
    10 comments
  • Head phone with sound.
    • Oscar Ponce
    • May 16, 2018 06:12
    5 comments
  • Countdown in a lens?
    • Permanently deleted user
    • May 16, 2018 01:11
    8 comments
  • Is it possible to restrict the Device Tracking "Rotation" to Horizontal rotation only?
    • weston.mitchell
    • May 16, 2018 00:28
    2 comments
  • Ramadan
    • Permanently deleted user
    • May 15, 2018 23:36
    • Edited
    0 comments
  • noah
    • Permanently deleted user
    • May 15, 2018 18:46
    0 comments
  • Lens Studio Twitch Stream - Wednesday (5/16) at 5pm PST
    • Travis Chen
    • May 15, 2018 15:59
    1 comment
  • Eye Color Issue
    • Nathan
    • May 15, 2018 14:05
    3 comments
  • live but not working
    • Bayader
    • May 15, 2018 00:38
    3 comments
  • Can't work what is wrong.
    • jameslsdaman
    • May 14, 2018 21:47
    1 comment
  • Ignore tap
    • jameslsdaman
    • May 14, 2018 21:35
    1 comment
  • Support More 3D Formats
    • Permanently deleted user
    • May 13, 2018 19:51
    1 comment
  • Possibly a bug?
    • Brandon / Apoc
    • May 13, 2018 17:39
    • Edited
    3 comments
  • rejected ?
    • abu.slman
    • May 13, 2018 04:05
    4 comments
  • Crash behavior during "open file" and "import" prompt
    • j20snake21
    • May 13, 2018 03:16
    1 comment
  • Object Emitted from Mouth Help
    • sava nozin
    • May 13, 2018 04:06
    • Edited
    2 comments
  • different design for each camera
    • Bayader
    • May 12, 2018 21:26
    9 comments
  • Help with a transparent video
    • ssam.43
    • May 12, 2018 17:46
    2 comments
  • My lens for ramadhan
    • mmeyo.guli
    • May 11, 2018 11:26
    0 comments
  • Adding button to redirect to playstore / app store
    • Permanently deleted user
    • May 11, 2018 10:43
    3 comments
  • reflective eyes
    • Austin Bentley
    • May 11, 2018 03:50
    7 comments
  • Different Phone Sizes
    • Brandon / Apoc
    • May 11, 2018 01:03
    2 comments
  • submission vetting
    • CritterPro
    • May 10, 2018 22:22
    • Edited
    2 comments
  • Copyright Documentation
    • Deb Catalano
    • May 10, 2018 16:29
    8 comments
  • World Cup Russia
    • Dylon Fiala
    • May 10, 2018 14:38
    2 comments
  • Looking for creators to create a new Lens
    • Permanently deleted user
    • May 10, 2018 11:57
    6 comments
  • Giving a filter or lens to a client(third party)
    • CritterPro
    • May 10, 2018 11:34
    4 comments
  • Masking 3D Geometry
    • Permanently deleted user
    • May 09, 2018 23:17
    1 comment
  • Face-Front Occlusion Mask
    • Permanently deleted user
    • May 09, 2018 23:05
    2 comments
  • Blurred occlusion buffer
    • Permanently deleted user
    • May 09, 2018 22:59
    1 comment
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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