The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • How to scale uniformly?
    • Chris
    • 31 أكتوبر، 2018 03:46
    3 تعليقات
  • Oops! Something went wrong while displaying this page! I Can't upload my Lens I'm working on.
    • bookworm_s7
    • 30 أكتوبر، 2018 23:55
    1 تعليق
  • Can we use Segmentation (Portrait Shoulder) to preview t-shirts?
    • Shariq
    • 28 أكتوبر، 2018 21:52
    5 تعليقات
  • Video texture Lens Invalid
    • Bram van de Ven
    • 28 أكتوبر، 2018 10:42
    8 تعليقات
  • Introducing Snap Camera! مُميَّز
    • Kaitlyn Benitez-Strine
    • 26 أكتوبر، 2018 18:49
    1 تعليق
  • Cannot delete prefab meshes and animations
    • Permanently deleted user
    • 26 أكتوبر، 2018 14:26
    18 تعليقات
  • 2D anchoring
    • ashley fletcher
    • 25 أكتوبر، 2018 16:33
    3 تعليقات
  • Combining a background segmentation texture with a Face tracked 3D mesh
    • Permanently deleted user
    • 25 أكتوبر، 2018 08:09
    2 تعليقات
  • When can we get the Cat Lense Template?
    • MeowChickenFish
    • 25 أكتوبر، 2018 05:05
    1 تعليق
  • How to find a specific lens?
    • Ani Oakley
    • 25 أكتوبر، 2018 00:42
    1 تعليق
  • Community Lenses
    • Permanently deleted user
    • 23 أكتوبر، 2018 17:20
    1 تعليق
  • Marker w/ Snapcode, can you use an animated gif instead of 3d models?
    • Colin Tucker
    • 23 أكتوبر، 2018 16:13
    1 تعليق
  • Multiple templates
    • Permanently deleted user
    • 23 أكتوبر، 2018 12:09
    1 تعليق
  • Promotion Query
    • Neel's Music Corner
    • 23 أكتوبر، 2018 09:17
    1 تعليق
  • Issues Importing
    • Matthew Podolak
    • 23 أكتوبر، 2018 07:34
    1 تعليق
  • Best video format/codec for textures?
    • Permanently deleted user
    • 22 أكتوبر، 2018 15:56
    • تم التحرير
    1 تعليق
  • Change the Sky with Sky Segmentation! مُميَّز
    • Jonathan Solichin
    • 20 أكتوبر، 2018 00:02
    4 تعليقات
  • Smoke or Ember Particle Downloads?
    • Permanently deleted user
    • 19 أكتوبر، 2018 20:58
    6 تعليقات
  • Introducing Lens Studio 1.7 مُميَّز
    • Natasha Weinstein
    • 18 أكتوبر، 2018 16:00
    0 تعليقات
  • Detect Portrait or Landscape
    • Permanently deleted user
    • 17 أكتوبر، 2018 15:59
    2 تعليقات
  • profile lens creator
    • yougraph
    • 16 أكتوبر، 2018 11:39
    • تم التحرير
    4 تعليقات
  • Updates on Creator Profile pages?
    • Rhonda
    • 15 أكتوبر، 2018 22:04
    • تم التحرير
    1 تعليق
  • More lens statistics
    • Permanently deleted user
    • 15 أكتوبر، 2018 12:08
    1 تعليق
  • Getting a snap code before lens being published, and liking two lenses with the same code?
    • Permanently deleted user
    • 15 أكتوبر، 2018 12:15
    • تم التحرير
    5 تعليقات
  • cropping gif in lens
    • laralontoc
    • 15 أكتوبر، 2018 01:16
    1 تعليق
  • Using face motion to drive 3D facial animation
    • Permanently deleted user
    • 13 أكتوبر، 2018 21:23
    1 تعليق
  • Surface Tracking Grid Size
    • Permanently deleted user
    • 12 أكتوبر، 2018 04:48
    1 تعليق
  • paintable Opacity Mask
    • Permanently deleted user
    • 10 أكتوبر، 2018 09:37
    1 تعليق
  • Question about Scans
    • Ryan McCrone
    • 9 أكتوبر، 2018 18:16
    1 تعليق
  • Substance Painter export problem
    • Permanently deleted user
    • 9 أكتوبر، 2018 14:12
    1 تعليق
  • «
  • ‹
  • 123
  • 124
  • 125
  • 126
  • 127
  • 128
  • 129
  • 130
  • 131
  • 132
  • 133
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It