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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • How to integrate Lens studio and Snap camera?
    • hibnuhishath
    • 4 فبراير، 2019 21:23
    13 تعليقات
  • Creating 3D Hair Stlye
    • Permanently deleted user
    • 2 فبراير، 2019 00:40
    1 تعليق
  • Face Lens Clipping
    • Permanently deleted user
    • 1 فبراير، 2019 19:34
    1 تعليق
  • quite funny video bug - sound echo
    • Image Fatale
    • 1 فبراير، 2019 19:42
    • تم التحرير
    2 تعليقات
  • Audio not playing on recording
    • ashley fletcher
    • 31 يناير، 2019 18:02
    3 تعليقات
  • Lens Studio Twitch Stream - Thursday 1/31 at 6pm PST
    • Kaitlyn Benitez-Strine
    • 15 نوفمبر، 2019 18:18
    • تم التحرير
    1 تعليق
  • Maintenace
    • Mehdi281
    • 31 يناير، 2019 15:42
    1 تعليق
  • Is it possible to make lenses for glasses?
    • thehumanpanda11
    • 31 يناير، 2019 01:03
    1 تعليق
  • importing particles from one project to an other
    • Image Fatale
    • 31 يناير، 2019 17:28
    • تم التحرير
    2 تعليقات
  • Normal map compression
    • Permanently deleted user
    • 29 يناير، 2019 22:12
    2 تعليقات
  • Facepaint - Making a yellow paint a SHINY Gold color
    • Topher Welsh
    • 29 يناير، 2019 21:25
    4 تعليقات
  • how I make bokeh backgrounder
    • Mohammed Alshaya
    • 29 يناير، 2019 19:54
    2 تعليقات
  • Can you use your own glasses for frame material?
    • thehumanpanda11
    • 29 يناير، 2019 18:20
    1 تعليق
  • How to make lens searchable?
    • Shariq
    • 29 يناير، 2019 15:45
    2 تعليقات
  • Change mesh or sprite object with code
    • Permanently deleted user
    • 29 يناير، 2019 13:50
    6 تعليقات
  • Filter
    • Permanently deleted user
    • 28 يناير، 2019 14:09
    1 تعليق
  • Can't Pair with Studio
    • arman.mar
    • 27 يناير، 2019 18:18
    5 تعليقات
  • how I can to portrait lens
    • Mohammed Alshaya
    • 26 يناير، 2019 20:01
    1 تعليق
  • Lens Not Discoverable in Snap Camera
    • Permanently deleted user
    • 25 يناير، 2019 16:25
    2 تعليقات
  • record lens WITH audio
    • Image Fatale
    • 25 يناير، 2019 15:15
    3 تعليقات
  • Shop Now Button in Lens
    • Permanently deleted user
    • 25 يناير، 2019 12:05
    1 تعليق
  • Mask
    • Permanently deleted user
    • 24 يناير، 2019 11:42
    2 تعليقات
  • Lens not findable in Snapcamera
    • Permanently deleted user
    • 24 يناير، 2019 07:21
    1 تعليق
  • Mouth opened trigger - animation not playing. Does play on autoplay though.
    • Permanently deleted user
    • 23 يناير، 2019 23:34
    4 تعليقات
  • Is there a way to invert Occluder Material?
    • Permanently deleted user
    • 23 يناير، 2019 22:53
    2 تعليقات
  • Rejected lens
    • ashley fletcher
    • 23 يناير، 2019 12:52
    2 تعليقات
  • using Face Texture on 3d object in World view
    • Permanently deleted user
    • 22 يناير، 2019 21:31
    2 تعليقات
  • Increase RAM usage?
    • haxhi-bekaj
    • 21 يناير، 2019 21:17
    0 تعليقات
  • Feather edges of sprite
    • Permanently deleted user
    • 21 يناير، 2019 15:33
    2 تعليقات
  • What Else Can I Do? Snap Camera Search Visibility
    • Permanently deleted user
    • 21 يناير، 2019 01:57
    7 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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