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Can't Pair with Studio

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arman.mar
Snap Lens Network Member Lens Studio Team

Whenever I try to pair with the studio, Snapchat asks me if I am trying to pair with Studio3D. All other screenshots/videos I have seen of this process show people pairing with Lens Studio, with a different profile picture as well. When I click pair, it always tells me that it cannot pair, and I have not been able to push any lenses as a result.

 

My device is an iPhone 5s running iOS 9.3.4, with Snapchat version 10.49.0.25. It is on the same network as my laptop, running Lens Studio 1.7.1.

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    Kaitlyn Benitez-Strine
    Snap Lens Network Member Lens Studio Team

    Hey Amdoesbusiness,

    Is your computer by chance connected via an ethernet cable? If so, you'll need to unplug. Then, follow the instructions in the Pairing to Snapchat guide and let me know if you run into anymore issues.

    Cheers,
    Kaitlyn

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    arman.mar
    Snap Lens Network Member Lens Studio Team

    No, my computer is connected to the same wireless network as my phone.

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    Permanently deleted user
    Snap Lens Network Member Lens Studio Team

    I'm in the same boat right now. I can't get Lens Studio to send the preview over to my phone. Any potential solutions? I tried the Ethernet cable.

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    Karolina Matras
    Snap Lens Network Member Lens Studio Team

    Hey Amdoesbusiness,

    Apologies for the delay. Are you still experiencing the issue you described above?

    Please let us know and will be happy to help.

    Cheers,

    Karolina

     

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    HOSSAM ESMAIL
    Snap Lens Network Member Lens Studio Team

    i have the problem here 

     

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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

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What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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