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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Request: Crawling Tarantula
    • Permanently deleted user
    • 7 ديسمبر، 2018 20:33
    0 تعليقات
  • Adding object to lens built with Face Particles Template
    • Permanently deleted user
    • 7 ديسمبر، 2018 15:42
    1 تعليق
  • Mapping a face inset to a 3d Object
    • Duncan
    • 6 ديسمبر، 2018 09:07
    1 تعليق
  • Video texture has unwanted ghosting/blending effect
    • Eric Decker
    • 5 ديسمبر، 2018 18:33
    1 تعليق
  • Mouth Opened Trigger works only after the second time I open my mouth
    • Ryan McCrone
    • 5 ديسمبر، 2018 18:24
    3 تعليقات
  • Scan a card then visualice the lens
    • jaimeclaure
    • 5 ديسمبر، 2018 17:05
    1 تعليق
  • 3D Model Shaking
    • Permanently deleted user
    • 5 ديسمبر، 2018 15:54
    8 تعليقات
  • Merging Sprites
    • Permanently deleted user
    • 5 ديسمبر، 2018 03:26
    1 تعليق
  • Colour hair
    • Darren Walls
    • 5 ديسمبر، 2018 01:07
    1 تعليق
  • 3d eyelashes
    • Mike G.
    • 4 ديسمبر، 2018 16:41
    3 تعليقات
  • Vertical Mirror Effect
    • Permanently deleted user
    • 4 ديسمبر، 2018 14:50
    4 تعليقات
  • Using the same project to publish a community lens and a sponsored lens
    • Darren Walls
    • 4 ديسمبر، 2018 05:02
    2 تعليقات
  • Having trouble with texture on one specific piece of my model.
    • Permanently deleted user
    • 4 ديسمبر، 2018 01:13
    8 تعليقات
  • Are there any examples that can help me build a snowball fight game?
    • Permanently deleted user
    • 3 ديسمبر، 2018 19:12
    0 تعليقات
  • User Input photo
    • Permanently deleted user
    • 2 ديسمبر، 2018 15:35
    3 تعليقات
  • I can't open My Lenses
    • Permanently deleted user
    • 1 ديسمبر، 2018 06:44
    1 تعليق
  • Custom Draw Order (i.e. Ignore Z-Depth)?
    • Permanently deleted user
    • 1 ديسمبر، 2018 02:36
    • تم التحرير
    2 تعليقات
  • importing gifs from gifphy
    • zahrabbas
    • 29 نوفمبر، 2018 18:33
    1 تعليق
  • Bug? Cannot get tracking on rear camera to work when switching from front camera.
    • Mike G.
    • 28 نوفمبر، 2018 22:15
    2 تعليقات
  • Every time I import an FBX the materials are appearing as purple
    • Permanently deleted user
    • 28 نوفمبر، 2018 13:57
    1 تعليق
  • Mac or PC
    • mxdmediazachry
    • 27 نوفمبر، 2018 23:08
    1 تعليق
  • Creator avatar > Possible to use our own visual as creator avatar ?
    • Permanently deleted user
    • 27 نوفمبر، 2018 10:26
    3 تعليقات
  • You GPU is not supported
    • mrgreekyle
    • 27 نوفمبر، 2018 05:33
    1 تعليق
  • BUG: Find Usage Doesn't Work With Prefabs
    • Permanently deleted user
    • 26 نوفمبر، 2018 23:30
    1 تعليق
  • BUG: Hard Crash When Applying/Reverting new Component on Prefab
    • Permanently deleted user
    • 26 نوفمبر، 2018 23:55
    • تم التحرير
    3 تعليقات
  • Glow around a face effect
    • Mike G.
    • 26 نوفمبر، 2018 21:34
    3 تعليقات
  • Snapchat Lens Camera Getting Started / Livestream Test
    • ChrisEditing
    • 24 نوفمبر، 2018 22:16
    0 تعليقات
  • Lens Rejected?
    • SJS1905
    • 23 نوفمبر، 2018 19:05
    5 تعليقات
  • project icon not changing
    • Chad Slaney
    • 23 نوفمبر، 2018 18:15
    15 تعليقات
  • mac: importing obj and fbx models - textures not recognized
    • Image Fatale
    • 22 نوفمبر، 2018 21:01
    3 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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