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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
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    • Tauguylar brice
    • 4 أكتوبر، 2018 10:46
    9 تعليقات
  • Unity & ARKit Support for AR in Lens Studios
    • Permanently deleted user
    • 3 أكتوبر، 2018 01:21
    1 تعليق
  • I need help for get template
    • A 7soon98
    • 2 أكتوبر، 2018 03:05
    • تم التحرير
    1 تعليق
  • Couple of questions
    • Mrcallumking
    • 2 أكتوبر، 2018 00:16
    4 تعليقات
  • Lens Studio Crashing When Opened
    • Adam
    • 1 أكتوبر، 2018 20:46
    3 تعليقات
  • Submitting Lens For Ads
    • Dominique
    • 1 أكتوبر، 2018 03:43
    13 تعليقات
  • Misspelling
    • Dominique
    • 1 أكتوبر، 2018 01:04
    1 تعليق
  • Lens Statics
    • Ialmosawi84
    • 30 سبتمبر، 2018 20:37
    6 تعليقات
  • Authentication Error
    • Mrcallumking
    • 29 سبتمبر، 2018 13:31
    1 تعليق
  • Png material?
    • Permanently deleted user
    • 28 سبتمبر، 2018 19:23
    • تم التحرير
    2 تعليقات
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    • Herbert
    • 26 سبتمبر، 2018 13:17
    2 تعليقات
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    • Rastamouse88
    • 24 سبتمبر، 2018 20:53
    1 تعليق
  • Daz 3D Export Settings
    • Dominique
    • 24 سبتمبر، 2018 04:06
    18 تعليقات
  • Is this free?
    • Permanently deleted user
    • 21 سبتمبر، 2018 13:11
    2 تعليقات
  • where do I find the "skeleton" component?
    • eL Be
    • 21 سبتمبر، 2018 06:57
    1 تعليق
  • dinosaurs
    • Permanently deleted user
    • 21 سبتمبر، 2018 00:59
    1 تعليق
  • Profile Picture
    • Permanently deleted user
    • 20 سبتمبر، 2018 04:01
    2 تعليقات
  • My Lens won't load
    • Permanently deleted user
    • 16 سبتمبر، 2018 16:04
    7 تعليقات
  • Missing Community Lens Carousel
    • Neel's Music Corner
    • 14 سبتمبر، 2018 19:39
    1 تعليق
  • How do I get rid of mesh builder on selfie lens but keep on rear lens?
    • Colin Tucker
    • 12 سبتمبر، 2018 17:23
    3 تعليقات
  • Adding icon to create a lens
    • education1stfcu
    • 10 سبتمبر، 2018 22:17
    14 تعليقات
  • Password
    • Permanently deleted user
    • 9 سبتمبر، 2018 07:27
    1 تعليق
  • password
    • Permanently deleted user
    • 9 سبتمبر، 2018 07:23
    1 تعليق
  • Crash
    • Calvin Wayne
    • 8 سبتمبر، 2018 01:43
    1 تعليق
  • I used the tutorial on how to combine world and face lenses. Bug
    • Permanently deleted user
    • 5 سبتمبر، 2018 20:39
    1 تعليق
  • Can't sign into my lenses dashboard
    • mxdmediazachry
    • 3 سبتمبر، 2018 01:14
    3 تعليقات
  • Blank windows when opening Lens Studio
    • Permanently deleted user
    • 2 سبتمبر، 2018 00:40
    1 تعليق
  • LENS STUDIO CRASHED
    • K. N .Z
    • 1 سبتمبر، 2018 06:52
    1 تعليق
  • Display Sprite/ Billboard but do not record it.
    • Permanently deleted user
    • 31 اغسطس، 2018 14:35
    1 تعليق
  • Change 3d mesh with tap on a button
    • Permanently deleted user
    • 31 اغسطس، 2018 12:48
    5 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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