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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Attach 3D object to face with 'Head Binding' whilst using 'Face Inset'
    • Permanently deleted user
    • 11 يوليو، 2018 10:15
    3 تعليقات
  • Custom environment map
    • Bram van de Ven
    • 7 يوليو، 2018 08:47
    5 تعليقات
  • Getting featured on the Snapchat carousel
    • Permanently deleted user
    • 5 يوليو، 2018 17:03
    2 تعليقات
  • Face Mask Opacity Texture feature not working as expected
    • Zach Thomas
    • 4 يوليو، 2018 18:06
    • تم التحرير
    2 تعليقات
  • Using my lens as a geolocated filter.
    • Permanently deleted user
    • 4 يوليو، 2018 16:06
    • تم التحرير
    1 تعليق
  • Wrong Aligning of custom Particles in orthographic view
    • eL Be
    • 4 يوليو، 2018 08:28
    1 تعليق
  • [Potential Bug] Computer shuts down when in sleep mode with Lens Studio running
    • hinick25
    • 30 يونيو، 2018 23:44
    1 تعليق
  • Can I Add a Face Mask to a Face Inset?
    • Tim Kray
    • 30 يونيو، 2018 01:17
    3 تعليقات
  • Alpha/Occluder Error in PBR Material
    • eL Be
    • 28 يونيو، 2018 09:00
    • تم التحرير
    8 تعليقات
  • Would like to trigger a face mask on open mouth
    • Permanently deleted user
    • 27 يونيو، 2018 11:50
    2 تعليقات
  • DragSelect in Face Stretch?
    • Dweeh
    • 27 يونيو، 2018 10:07
    1 تعليق
  • Cutout sprite isn’t movable by user in the area that I started it in?
    • carcar999
    • 26 يونيو، 2018 19:23
    1 تعليق
  • Is it possible to download an image using a web request in Lens Studio ?
    • Permanently deleted user
    • 26 يونيو، 2018 19:21
    3 تعليقات
  • Whats the Difference between the default UV Textures in Lens Studio?
    • eL Be
    • 26 يونيو، 2018 09:02
    2 تعليقات
  • DC Super Heroes Competition Enter Now!
    • Natasha Weinstein
    • 25 يونيو، 2018 23:37
    2 تعليقات
  • GIF low quality
    • Permanently deleted user
    • 25 يونيو، 2018 21:37
    1 تعليق
  • My Time and Date Object! Support for 12 hour and 24 hour format. Simple way to add time/date to your project.
    • Brandon / Apoc
    • 25 يونيو، 2018 05:14
    • تم التحرير
    3 تعليقات
  • Error uploading
    • Permanently deleted user
    • 23 يونيو، 2018 18:30
    1 تعليق
  • reflective facemask texture ?
    • eL Be
    • 23 يونيو، 2018 09:37
    2 تعليقات
  • Delete Lenses From My Lenses
    • Hello Hi
    • 22 يونيو، 2018 15:15
    1 تعليق
  • Lens Dashboard not updating analytics
    • Permanently deleted user
    • 22 يونيو، 2018 02:16
    3 تعليقات
  • Import of an fbx file only generates a single numbered Resource
    • Permanently deleted user
    • 21 يونيو، 2018 17:47
    1 تعليق
  • Add teeth to my Lens
    • Jimmi Coutard
    • 21 يونيو، 2018 13:35
    1 تعليق
  • Can I anchor a face tracker to a mesh?
    • Tim Kray
    • 20 يونيو، 2018 21:31
    2 تعليقات
  • Facial tracking accuracy
    • eL Be
    • 20 يونيو، 2018 16:29
    • تم التحرير
    2 تعليقات
  • Lens Studio 1.6.2 Update - Introducing the Team Celebrate Template!
    • Travis Chen
    • 20 يونيو، 2018 05:47
    • تم التحرير
    5 تعليقات
  • FPS
    • Karl Richter
    • 19 يونيو، 2018 20:56
    3 تعليقات
  • Previously On: The Lens Studio Twitch Stream!
    • Travis Chen
    • 3 مارس، 2019 06:40
    • تم التحرير
    6 تعليقات
  • problem with distorted lip mask
    • eL Be
    • 19 يونيو، 2018 12:41
    4 تعليقات
  • How to match different facial structures?
    • Permanently deleted user
    • 18 يونيو، 2018 20:10
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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