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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
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    • Permanently deleted user
    • 24 مايو، 2018 15:56
    2 تعليقات
  • how to make lens with multiple frames ?
    • filterit_aus
    • 24 مايو، 2018 02:08
    2 تعليقات
  • Question about face filters!
    • Mandachildress
    • 23 مايو، 2018 15:40
    6 تعليقات
  • Pinning vertex groups
    • CritterPro
    • 23 مايو، 2018 09:01
    1 تعليق
  • Adding more complex elements to a resubmission.
    • Permanently deleted user
    • 22 مايو، 2018 18:29
    1 تعليق
  • My filter is getting rejected many times
    • snapsimar
    • 21 مايو، 2018 01:47
    4 تعليقات
  • Lens update keeps getting rejected for usernames
    • Brandon / Apoc
    • 18 مايو، 2018 19:14
    • تم التحرير
    1 تعليق
  • My Lens Studio Countdown/Stopwatch Object Tutorial & Download!
    • Brandon / Apoc
    • 17 مايو، 2018 03:20
    • تم التحرير
    3 تعليقات
  • Geofence Lens Studio created Lens
    • outsketching
    • 16 مايو، 2018 23:04
    10 تعليقات
  • Countdown in a lens?
    • Permanently deleted user
    • 16 مايو، 2018 01:11
    8 تعليقات
  • Lens Studio Twitch Stream - Wednesday (5/16) at 5pm PST
    • Travis Chen
    • 15 مايو، 2018 15:59
    1 تعليق
  • Eye Color Issue
    • Nathan
    • 15 مايو، 2018 14:05
    3 تعليقات
  • live but not working
    • Bayader
    • 15 مايو، 2018 00:38
    3 تعليقات
  • rejected ?
    • abu.slman
    • 13 مايو، 2018 04:05
    4 تعليقات
  • Crash behavior during "open file" and "import" prompt
    • j20snake21
    • 13 مايو، 2018 03:16
    1 تعليق
  • different design for each camera
    • Bayader
    • 12 مايو، 2018 21:26
    9 تعليقات
  • Help with a transparent video
    • ssam.43
    • 12 مايو، 2018 17:46
    2 تعليقات
  • reflective eyes
    • Austin Bentley
    • 11 مايو، 2018 03:50
    7 تعليقات
  • submission vetting
    • CritterPro
    • 10 مايو، 2018 22:22
    • تم التحرير
    2 تعليقات
  • Copyright Documentation
    • Deb Catalano
    • 10 مايو، 2018 16:29
    8 تعليقات
  • Looking for creators to create a new Lens
    • Permanently deleted user
    • 10 مايو، 2018 11:57
    6 تعليقات
  • Giving a filter or lens to a client(third party)
    • CritterPro
    • 10 مايو، 2018 11:34
    4 تعليقات
  • Masking 3D Geometry
    • Permanently deleted user
    • 9 مايو، 2018 23:17
    1 تعليق
  • Lens Studio Twitch Stream - Today (5/9) at 3pm PST
    • Travis Chen
    • 9 مايو، 2018 18:46
    • تم التحرير
    2 تعليقات
  • Face mesh exported for reference?
    • Permanently deleted user
    • 8 مايو، 2018 23:31
    2 تعليقات
  • Moving texture coordinates, not just scale
    • Permanently deleted user
    • 8 مايو، 2018 23:16
    7 تعليقات
  • Mouth Opened Animation Trigger
    • Neel's Music Corner
    • 7 مايو، 2018 20:39
    1 تعليق
  • How do you add a face to a still image?
    • Permanently deleted user
    • 7 مايو، 2018 11:31
    2 تعليقات
  • live but not working
    • Bayader
    • 7 مايو، 2018 10:00
    3 تعليقات
  • On Demand Geofilters
    • Permanently deleted user
    • 6 مايو، 2018 19:07
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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