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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Possible to update the name of who the snap lens is made by?
    • Permanently deleted user
    • 9 مارس، 2018 19:41
    2 تعليقات
  • Custom hint at start of lens
    • Permanently deleted user
    • 9 مارس، 2018 15:59
    4 تعليقات
  • Better workflow for sending to client?
    • Michael Nicoll
    • 8 مارس، 2018 17:55
    1 تعليق
  • Lens studio freezes every time I open it.
    • Nicholas Cody
    • 6 مارس، 2018 22:48
    1 تعليق
  • Simple transform animations exported from C4D to fbx not animating in Lens Studio
    • Permanently deleted user
    • 6 مارس، 2018 19:12
    16 تعليقات
  • 3D Polygon Count
    • joshua.fledderjohn
    • 6 مارس، 2018 15:35
    2 تعليقات
  • Live Date or Time For Filter?
    • ChrisEditing
    • 6 مارس، 2018 03:21
    3 تعليقات
  • Any way to create a portal with 360 video?
    • Chaitanya Shah
    • 5 مارس، 2018 20:51
    1 تعليق
  • ZenDesk back button
    • Patrick Henry Vlogs
    • 5 مارس، 2018 20:35
    1 تعليق
  • Lens Data and Metrics
    • Permanently deleted user
    • 5 مارس، 2018 16:53
    1 تعليق
  • Submission problem / update not working
    • Neil Grant
    • 5 مارس، 2018 10:16
    5 تعليقات
  • Attaching an object to the person in the photo
    • Permanently deleted user
    • 2 مارس، 2018 16:25
    2 تعليقات
  • Animation Imports
    • frankshishi
    • 28 فبراير، 2018 23:36
    2 تعليقات
  • Billboard for a separate camera.
    • Permanently deleted user
    • 28 فبراير، 2018 16:19
    4 تعليقات
  • How do you change what part of the image is used for fill?
    • carcar999
    • 27 فبراير، 2018 21:40
    3 تعليقات
  • Not able to animate my 3D exported from blender
    • Permanently deleted user
    • 27 فبراير، 2018 15:28
    2 تعليقات
  • Problems importing 3D model
    • jelmer
    • 27 فبراير، 2018 11:35
    7 تعليقات
  • One day left to submit your Lens for our February Challenge, Good Karma!
    • Kaitlyn Benitez-Strine
    • 26 فبراير، 2018 22:15
    • تم التحرير
    5 تعليقات
  • Lens won't push to device and is invisible when published.
    • Permanently deleted user
    • 26 فبراير، 2018 17:00
    1 تعليق
  • Heaven Light Effect
    • PA
    • 26 فبراير، 2018 09:27
    • تم التحرير
    2 تعليقات
  • How did this happen?
    • Brandon / Apoc
    • 24 فبراير، 2018 19:15
    1 تعليق
  • the snap inc. product?
    • Permanently deleted user
    • 23 فبراير، 2018 07:22
    1 تعليق
  • Rules on profanity are absolute rubbish
    • Permanently deleted user
    • 21 فبراير، 2018 21:48
    4 تعليقات
  • Manipulation with 2D Animation
    • Ryan McCrone
    • 21 فبراير، 2018 15:58
    1 تعليق
  • How to make all images the same size?
    • carcar999
    • 20 فبراير، 2018 22:28
    1 تعليق
  • Collaboration section.
    • frankshishi
    • 19 فبراير، 2018 21:12
    1 تعليق
  • import animation clips & bound character separately
    • Permanently deleted user
    • 19 فبراير، 2018 10:46
    2 تعليقات
  • Mouse dragging doesnt work in MacOS
    • Permanently deleted user
    • 19 فبراير، 2018 04:48
    3 تعليقات
  • New to this teaching kids with it
    • Permanently deleted user
    • 16 فبراير، 2018 23:37
    1 تعليق
  • Delete lenses from My Lenses
    • Patrick Henry Vlogs
    • 16 فبراير، 2018 19:59
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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