The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • All my lense i submit are rejected for no good reason
    • momo.idb
    • 6 ابريل، 2018 21:26
    10 تعليقات
  • Making the image go Upside down ?
    • Permanently deleted user
    • 6 ابريل، 2018 17:03
    1 تعليق
  • 2D PNG animation sequence order issue
    • Permanently deleted user
    • 6 ابريل، 2018 08:43
    2 تعليقات
  • How do you add post effects so they switch?
    • carcar999
    • 5 ابريل، 2018 15:41
    1 تعليق
  • 5 Days left to submit your Lens to the Rubber Ducky Challenge
    • Kaitlyn Benitez-Strine
    • 4 ابريل، 2018 21:42
    0 تعليقات
  • Real-Time Weather Lens by AerisWeather
    • Permanently deleted user
    • 3 ابريل، 2018 23:01
    3 تعليقات
  • Audio Input
    • Permanently deleted user
    • 29 مارس، 2018 10:04
    2 تعليقات
  • Whale Lens
    • Kashcorp
    • 28 مارس، 2018 09:54
    1 تعليق
  • Submitting lens log in issue
    • Permanently deleted user
    • 28 مارس، 2018 06:43
    1 تعليق
  • New Lens Studio Challenge with Substance Painter!
    • Kaitlyn Benitez-Strine
    • 28 مارس، 2018 21:53
    • تم التحرير
    1 تعليق
  • "This lens is invalid"
    • barksy5
    • 25 مارس، 2018 17:06
    2 تعليقات
  • What is lensstudio.snapchat.com/lenses/ ? How can I add a lens there?
    • Permanently deleted user
    • 24 مارس، 2018 13:37
    1 تعليق
  • Unable to pair with device
    • Permanently deleted user
    • 23 مارس، 2018 02:59
    • تم التحرير
    3 تعليقات
  • Multiple Animations
    • joshstitch
    • 22 مارس، 2018 02:53
    1 تعليق
  • Multiple Animations
    • joshstitch
    • 22 مارس، 2018 02:52
    5 تعليقات
  • circle icon vs ghost?
    • Permanently deleted user
    • 21 مارس، 2018 19:30
    1 تعليق
  • Help
    • Permanently deleted user
    • 21 مارس، 2018 00:44
    1 تعليق
  • The Soundboard Template - Try It!
    • Permanently deleted user
    • 20 مارس، 2018 20:50
    • تم التحرير
    13 تعليقات
  • Why does my lens keep making my phone crash?
    • carcar999
    • 19 مارس، 2018 13:25
    3 تعليقات
  • Games within Snapchat Lens
    • Permanently deleted user
    • 15 مارس، 2018 18:47
    6 تعليقات
  • lens studio reads transparency differently from a standard 3d renderer
    • Permanently deleted user
    • 13 مارس، 2018 20:26
    15 تعليقات
  • Is it possible to export Lens Studio projects as Collada files?
    • Permanently deleted user
    • 13 مارس، 2018 08:16
    1 تعليق
  • lens studio community captcha
    • Patrick Henry Vlogs
    • 12 مارس، 2018 19:27
    1 تعليق
  • [BUG] Disabled Objects Appear After Preview Reset
    • Permanently deleted user
    • 12 مارس، 2018 03:43
    2 تعليقات
  • Is it possible to make an object that can be spun by the user?
    • umadbro76
    • 11 مارس، 2018 19:51
    2 تعليقات
  • trouble with Lens Studio
    • Permanently deleted user
    • 10 مارس، 2018 21:44
    2 تعليقات
  • Deeplinking in Lens
    • frankshishi
    • 9 مارس، 2018 23:47
    1 تعليق
  • Baked Animation is not working with my rigged Model MAYA
    • Permanently deleted user
    • 9 مارس، 2018 23:51
    • تم التحرير
    2 تعليقات
  • I'm cheap and want to hire people to make lens assets for me
    • Seth Lehman
    • 9 مارس، 2018 23:44
    6 تعليقات
  • Viewing .obj's
    • Permanently deleted user
    • 9 مارس، 2018 20:50
    1 تعليق
  • «
  • ‹
  • 133
  • 134
  • 135
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It