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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • How do you get a better track of the neck?
    • Permanently deleted user
    • 18 يونيو، 2018 20:08
    1 تعليق
  • Lens error, but none seen in log
    • Stephen Krichten
    • 18 يونيو، 2018 15:38
    9 تعليقات
  • Combining world and face lenses (bug) [Fixed]
    • Permanently deleted user
    • 18 يونيو، 2018 15:18
    • تم التحرير
    1 تعليق
  • Update being in review for too long
    • Jimmi Coutard
    • 18 يونيو، 2018 10:56
    6 تعليقات
  • Tap to switch/toggle between two face masks
    • Permanently deleted user
    • 18 يونيو، 2018 00:43
    4 تعليقات
  • Lenses Stuck on "in review"
    • Tom MD
    • 17 يونيو، 2018 08:57
    • تم التحرير
    1 تعليق
  • 3D Head Object - Hair
    • Isaacsanchez321
    • 17 يونيو، 2018 02:44
    1 تعليق
  • Freeze Frame Zoom Trigger with Face Gesture
    • CyreneQ
    • 17 يونيو، 2018 02:42
    1 تعليق
  • I can't get it to download the program!
    • Permanently deleted user
    • 16 يونيو، 2018 14:32
    2 تعليقات
  • Hey guys .. i wanna make a lens but the sprites move around like 360 and i wanna stick on the screen but idk how ... anyone could help...??
    • محمد المزيعل
    • 16 يونيو، 2018 01:46
    2 تعليقات
  • Trying to get a 2d animation to start on tap
    • Ryan McCrone
    • 15 يونيو، 2018 18:37
    1 تعليق
  • Important Question for Lens submission
    • eL Be
    • 15 يونيو، 2018 11:38
    4 تعليقات
  • What´s the cost (Size) of Elements
    • eL Be
    • 15 يونيو، 2018 07:57
    2 تعليقات
  • gender detection for custom lenses in snapchat
    • eL Be
    • 15 يونيو، 2018 06:44
    3 تعليقات
  • Lens rejected after being up over a month
    • Benjamin Sacks
    • 15 يونيو، 2018 02:29
    2 تعليقات
  • Lens Studio Twitch Stream - Friday (6/15) at 4pm PST
    • Travis Chen
    • 16 يونيو، 2018 02:27
    • تم التحرير
    5 تعليقات
  • Script properties
    • Stephen Krichten
    • 14 يونيو، 2018 14:41
    1 تعليق
  • Particle question
    • Karl Richter
    • 13 يونيو، 2018 22:21
    3 تعليقات
  • Download an existing filter
    • Permanently deleted user
    • 13 يونيو، 2018 22:02
    4 تعليقات
  • Copyright rejection, but we are the marketing agency for the copyrighted brand
    • Colin Tucker
    • 12 يونيو، 2018 11:20
    7 تعليقات
  • Audio Play Buffer Time
    • Permanently deleted user
    • 12 يونيو، 2018 00:19
    1 تعليق
  • Disabling Zoom
    • Brandon / Apoc
    • 11 يونيو، 2018 21:39
    1 تعليق
  • Creating rain mixed with a 2D gif animation.
    • Topher Welsh
    • 9 يونيو، 2018 21:53
    2 تعليقات
  • Not working
    • Bayader
    • 9 يونيو، 2018 03:14
    1 تعليق
  • Hands ?!
    • Calvin Wayne
    • 9 يونيو، 2018 01:52
    1 تعليق
  • Making sure no one can see my Lens
    • Permanently deleted user
    • 8 يونيو، 2018 16:58
    1 تعليق
  • Icon disappeared and won't update
    • Stephen Krichten
    • 8 يونيو، 2018 15:43
    2 تعليقات
  • Lens rejected
    • Takinours
    • 8 يونيو، 2018 13:53
    • تم التحرير
    1 تعليق
  • How to trigger a tongue like dog filter?
    • Permanently deleted user
    • 8 يونيو، 2018 09:15
    4 تعليقات
  • Sales Team
    • Neel's Music Corner
    • 8 يونيو، 2018 07:39
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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