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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Face Replacement Question
    • Permanently deleted user
    • 22 ابريل، 2018 22:30
    1 تعليق
  • Custom Lenses for Events
    • Buffingtonac20
    • 22 ابريل، 2018 20:26
    2 تعليقات
  • Baseball Cap adding second and changing colour
    • Stickyshocker
    • 22 ابريل، 2018 14:55
    4 تعليقات
  • copyright ??!!!
    • Permanently deleted user
    • 21 ابريل، 2018 23:44
    • تم التحرير
    2 تعليقات
  • Lens Studio crashing
    • Mickail Baledi
    • 21 ابريل، 2018 22:26
    2 تعليقات
  • Perfectly fine lens rejected?
    • asyoung5555
    • 21 ابريل، 2018 17:31
    1 تعليق
  • Image with Facial Features
    • VortexHero
    • 19 ابريل، 2018 20:47
    1 تعليق
  • Thought Bubbles
    • Ryan McCrone
    • 19 ابريل، 2018 16:30
    2 تعليقات
  • Help Creating a Face Lens
    • VortexHero
    • 18 ابريل، 2018 21:33
    1 تعليق
  • Problem with Rubber Ducky Challenge
    • camcam_s5
    • 18 ابريل، 2018 20:44
    4 تعليقات
  • Any Way To Appeal a Rejected Lens?
    • Benslenses
    • 18 ابريل، 2018 18:53
    1 تعليق
  • lensstudio.snapchat.com is now SEARCHABLE!
    • Travis Chen
    • 17 ابريل، 2018 22:59
    0 تعليقات
  • Lens Studio won't start
    • Brandon / Apoc
    • 18 ابريل، 2018 02:33
    • تم التحرير
    3 تعليقات
  • Frame Rate Too Low
    • Permanently deleted user
    • 17 ابريل، 2018 21:59
    1 تعليق
  • My post keeps been deleted from the forum
    • Patrick Henry Vlogs
    • 17 ابريل، 2018 20:38
    1 تعليق
  • CONGRATULATIONS ON v1.5
    • Patrick Henry Vlogs
    • 17 ابريل، 2018 19:48
    1 تعليق
  • Rejected project — Not violating any rules
    • Michael Bower
    • 17 ابريل، 2018 17:16
    1 تعليق
  • New Release Alert: Face Lenses on Lens Studio!
    • Natasha Weinstein
    • 17 ابريل، 2018 14:03
    • تم التحرير
    6 تعليقات
  • Rejected
    • Calvin Wayne
    • 14 ابريل، 2018 18:40
    1 تعليق
  • Lens Studio crashes while trying to save
    • Ryan McCrone
    • 13 ابريل، 2018 20:34
    1 تعليق
  • Project was not loaded! Exception in engine! Unknown data type: 3872
    • joelart123
    • 13 ابريل، 2018 14:43
    1 تعليق
  • Animating a car in AR
    • Gabe Jacobs
    • 12 ابريل، 2018 19:39
    2 تعليقات
  • Attaching face on exported lens
    • Permanently deleted user
    • 11 ابريل، 2018 11:35
    3 تعليقات
  • FBX import orientation/displacement
    • richardlloyd_br
    • 11 ابريل، 2018 08:34
    10 تعليقات
  • Missing Skin Textures
    • presidentjade
    • 10 ابريل، 2018 14:29
    2 تعليقات
  • Lens works in studio but appears different when pushed to phone
    • Permanently deleted user
    • 10 ابريل، 2018 19:40
    • تم التحرير
    1 تعليق
  • Uncompressed lens too large
    • carcar999
    • 9 ابريل، 2018 02:15
    3 تعليقات
  • Tap Animation Distortion
    • Meredith Binnette
    • 8 ابريل، 2018 21:37
    1 تعليق
  • My lens follows every rule but gets rejected.
    • Brandon / Apoc
    • 8 ابريل، 2018 03:57
    1 تعليق
  • Wassup
    • Permanently deleted user
    • 7 ابريل، 2018 03:01
    0 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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