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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Is it possible to timeout a lens
    • aidan-gib
    • 16 فبراير، 2018 12:59
    1 تعليق
  • Move the anchor point
    • Patrick Henry Vlogs
    • 16 فبراير، 2018 10:27
    2 تعليقات
  • After importing 3D object from .FBX file it is not showing original colors
    • Vinay Kumar
    • 16 فبراير، 2018 05:05
    • تم التحرير
    1 تعليق
  • Can you recover deleted projects?
    • Aaron Shinefield
    • 16 فبراير، 2018 02:56
    1 تعليق
  • World Tracking.
    • frankshishi
    • 16 فبراير، 2018 00:39
    3 تعليقات
  • Len's Studio won't pair to device
    • Ryan McCrone
    • 15 فبراير، 2018 20:10
    1 تعليق
  • Lens 1.1 Keeps crashing
    • Patrick Henry Vlogs
    • 15 فبراير، 2018 19:13
    1 تعليق
  • Textures not working
    • crazyreload
    • 15 فبراير، 2018 17:55
    3 تعليقات
  • Rigging with IK solver?
    • Permanently deleted user
    • 15 فبراير، 2018 16:37
    3 تعليقات
  • Using more than 2 animations
    • Permanently deleted user
    • 15 فبراير، 2018 15:56
    • تم التحرير
    2 تعليقات
  • Max Frames for 2d Animation
    • Ryan McCrone
    • 15 فبراير، 2018 14:20
    1 تعليق
  • My texture doesn't appear when I import my blender file
    • Permanently deleted user
    • 15 فبراير، 2018 04:35
    1 تعليق
  • Let us know how we're doing!
    • Kaitlyn Benitez-Strine
    • 14 فبراير، 2018 19:57
    1 تعليق
  • Normal maps from C4D
    • Permanently deleted user
    • 14 فبراير، 2018 18:09
    3 تعليقات
  • Change pivot point on Touch Manipulation
    • Deb Catalano
    • 13 فبراير، 2018 22:42
    1 تعليق
  • Surprise Effect
    • Alessandro Ravagnan
    • 13 فبراير، 2018 17:52
    1 تعليق
  • 2D Animation: Idle loop > tap > animation + sound > Idle loop
    • Permanently deleted user
    • 14 فبراير، 2018 01:58
    • تم التحرير
    3 تعليقات
  • Lens too large uncompressed
    • carcar999
    • 13 فبراير، 2018 06:59
    4 تعليقات
  • Viewing how many people seen/used your Lens.
    • tpjohnson1
    • 13 فبراير، 2018 02:30
    • تم التحرير
    1 تعليق
  • copyright infrigement
    • Patrick Henry Vlogs
    • 13 فبراير، 2018 00:11
    1 تعليق
  • Lens Studio won't open right.
    • frankshishi
    • 12 فبراير، 2018 22:20
    5 تعليقات
  • check if recording
    • Patrick Henry Vlogs
    • 12 فبراير، 2018 20:16
    1 تعليق
  • LensStudio won't open?
    • Permanently deleted user
    • 12 فبراير، 2018 11:50
    • تم التحرير
    7 تعليقات
  • The resource bar is gone??
    • Permanently deleted user
    • 11 فبراير، 2018 11:07
    3 تعليقات
  • The submission window won't work.
    • Permanently deleted user
    • 11 فبراير، 2018 05:25
    • تم التحرير
    1 تعليق
  • Can I specify which camera to use by default?
    • Rhonda
    • 10 فبراير، 2018 02:49
    3 تعليقات
  • Is there any way to turn music off while editting? [Feature Request]
    • Permanently deleted user
    • 9 فبراير، 2018 23:58
    3 تعليقات
  • New version - new problems
    • michalwitek1232
    • 9 فبراير، 2018 19:30
    1 تعليق
  • BUG ALERT: Lens Studio 1.0.1.0 Doesn't Pair with iOS Beta
    • CyreneQ
    • 9 فبراير، 2018 02:04
    • تم التحرير
    2 تعليقات
  • Make Lens available for a specific location and date/time
    • Permanently deleted user
    • 8 فبراير، 2018 13:10
    • تم التحرير
    3 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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