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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • How To make sound appear when you tap?
    • Zach-just
    • 15 يناير، 2018 05:25
    1 تعليق
  • Please respond!!!!I imported a 3d model but the color and texture wont show up no matter what i try please help!!!!!!
    • Permanently deleted user
    • 15 يناير، 2018 04:46
    2 تعليقات
  • Lens Studio crashes when I import a model
    • GK Ace
    • 15 يناير، 2018 04:10
    4 تعليقات
  • I can't see the 3D object I imported from Cinema 4D
    • Vince Alvin Villarin
    • 15 يناير، 2018 00:58
    14 تعليقات
  • Lens "In Review" for a day.
    • Permanently deleted user
    • 15 يناير، 2018 00:10
    2 تعليقات
  • how do i change my lense icon
    • enessmajlovic
    • 14 يناير، 2018 23:54
    1 تعليق
  • Is it possible to create a background?
    • Permanently deleted user
    • 14 يناير، 2018 22:25
    2 تعليقات
  • How do I make a 3D animation from blender?
    • soccer_cab
    • 14 يناير، 2018 20:46
    3 تعليقات
  • How can I import Hair Particles
    • Permanently deleted user
    • 14 يناير، 2018 20:10
    2 تعليقات
  • How do I make a 2D image + sound appear when I tap the screen?
    • emilyok2004
    • 14 يناير، 2018 19:53
    1 تعليق
  • Texture issue
    • mpmickli
    • 14 يناير، 2018 19:15
    3 تعليقات
  • How do i see the stats from my lens ?
    • mrtolien
    • 14 يناير، 2018 17:28
    1 تعليق
  • Marketplace?
    • Punto Devista
    • 14 يناير، 2018 16:46
    2 تعليقات
  • were is the place where we chat i am new here and need a little help
    • Permanently deleted user
    • 14 يناير، 2018 10:37
    2 تعليقات
  • Lens Studio slow
    • Permanently deleted user
    • 14 يناير، 2018 05:56
    1 تعليق
  • 3d model is flat
    • Permanently deleted user
    • 14 يناير، 2018 05:39
    1 تعليق
  • my sprite wont show up
    • sabrina.shehadi
    • 14 يناير، 2018 05:02
    2 تعليقات
  • Manage lenses.
    • sebbyd05
    • 14 يناير، 2018 00:17
    4 تعليقات
  • The Resources section on the left is gone andI can't get it back.
    • Permanently deleted user
    • 13 يناير، 2018 23:50
    1 تعليق
  • Model shows up back when imported
    • Permanently deleted user
    • 13 يناير، 2018 23:33
    1 تعليق
  • 3D model not moving with base
    • Permanently deleted user
    • 13 يناير، 2018 23:10
    3 تعليقات
  • Unable to upload lenses
    • Permanently deleted user
    • 13 يناير، 2018 22:21
    3 تعليقات
  • The texture on my animation won't appear, and I don't know why..
    • Permanently deleted user
    • 13 يناير، 2018 20:51
    1 تعليق
  • Model way to small
    • Permanently deleted user
    • 13 يناير، 2018 18:59
    1 تعليق
  • Why was my lens approved for hours but is now rejected
    • Permanently deleted user
    • 13 يناير، 2018 18:37
    3 تعليقات
  • What is Your Lens Submissions Review Average Wait Time?
    • CyreneQ
    • 13 يناير، 2018 17:58
    5 تعليقات
  • How can I play a sequence of 3d animations?
    • Permanently deleted user
    • 13 يناير، 2018 17:57
    1 تعليق
  • Lens Studio Crashes after importing fbx file
    • J Asaki
    • 13 يناير، 2018 09:50
    1 تعليق
  • Something went wrong while displaying this page.
    • Permanently deleted user
    • 13 يناير، 2018 03:44
    1 تعليق
  • Object is not moveable by dragging in the app?
    • Permanently deleted user
    • 13 يناير، 2018 03:43
    5 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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