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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
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    • 10 يناير، 2018 01:29
    36 تعليقات
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    • Permanently deleted user
    • 10 يناير، 2018 00:45
    3 تعليقات
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    • Malcolm Walker
    • 9 يناير، 2018 21:31
    0 تعليقات
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    • Acknickulous
    • 9 يناير، 2018 06:04
    2 تعليقات
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    • 9 يناير، 2018 06:03
    3 تعليقات
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    • Permanently deleted user
    • 9 يناير، 2018 00:44
    1 تعليق
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    • Permanently deleted user
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    1 تعليق
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    • Permanently deleted user
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    • Permanently deleted user
    • 3 يناير، 2018 09:29
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    • Permanently deleted user
    • 2 يناير، 2018 07:34
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    • Permanently deleted user
    • 1 يناير، 2018 22:51
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    • 31 ديسمبر، 2017 03:05
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    • Topher Welsh
    • 30 ديسمبر، 2017 17:33
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  • lens studio has stopped working
    • Permanently deleted user
    • 29 ديسمبر، 2017 03:35
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    • Permanently deleted user
    • 27 ديسمبر، 2017 17:28
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    • Permanently deleted user
    • 5 يناير، 2018 19:03
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    • Dario Nobel
    • 23 ديسمبر، 2017 11:06
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    • Permanently deleted user
    • 22 ديسمبر، 2017 23:46
    5 تعليقات
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    • Travis Chen
    • 22 ديسمبر، 2017 19:48
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    • Permanently deleted user
    • 22 ديسمبر، 2017 16:23
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  • Particle System?
    • Permanently deleted user
    • 21 ديسمبر، 2017 23:15
    1 تعليق
  • Multiple animation import
    • Permanently deleted user
    • 21 ديسمبر، 2017 20:37
    1 تعليق
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    • Travis Chen
    • 21 ديسمبر، 2017 02:47
    2 تعليقات
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    • Permanently deleted user
    • 21 ديسمبر، 2017 01:32
    2 تعليقات
  • How long my animation can be?
    • Permanently deleted user
    • 20 ديسمبر، 2017 19:43
    1 تعليق
  • Snapchat version required for iOS?
    • Permanently deleted user
    • 20 ديسمبر، 2017 21:57
    • تم التحرير
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  • When I submit my lense, is it free?
    • Permanently deleted user
    • 20 ديسمبر، 2017 14:25
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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