The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار ما تم الإجابة عليه الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Drag to switch between two face masks تمت الإجابة عليه
    • Permanently deleted user
    • 27 سبتمبر، 2021 23:27
    • تم التحرير
    11 تعليقات
  • split screen with different tracking effects? تمت الإجابة عليه
    • Permanently deleted user
    • 29 مارس، 2021 01:33
    • تم التحرير
    1 تعليق
  • lenses insights on public profile تمت الإجابة عليه
    • saqib_m55
    • 5 مارس، 2021 19:49
    3 تعليقات
  • snap camera not working on zoom تمت الإجابة عليه
    • Permanently deleted user
    • 5 مارس، 2021 02:48
    3 تعليقات
  • Device tracking Component not found تمت الإجابة عليه
    • Permanently deleted user
    • 4 مارس، 2021 18:25
    1 تعليق
  • Assets Library تمت الإجابة عليه
    • saqib_m55
    • 2 مارس، 2021 20:21
    1 تعليق
  • i have question تمت الإجابة عليه
    • Permanently deleted user
    • 1 مارس، 2021 18:31
    2 تعليقات
  • Asset Library Upload? تمت الإجابة عليه
    • Noah Lupowitz
    • 25 فبراير، 2021 18:29
    5 تعليقات
  • [help pls] my lens is being rejected تمت الإجابة عليه
    • kitschyvi
    • 24 فبراير، 2021 09:52
    3 تعليقات
  • Is it legal to download snapchat apk? تمت الإجابة عليه
    • Permanently deleted user
    • 24 فبراير، 2021 08:36
    3 تعليقات
  • Base Color LUT for Moody Forest by Luckee Bains تمت الإجابة عليه
    • Permanently deleted user
    • 19 فبراير، 2021 04:47
    1 تعليق
  • Preview on phone not working تمت الإجابة عليه
    • manuel_hecki
    • 18 فبراير، 2021 13:53
    • تم التحرير
    6 تعليقات
  • A question تمت الإجابة عليه
    • anl7j
    • 18 فبراير، 2021 12:02
    1 تعليق
  • Public profile تمت الإجابة عليه
    • Tan_3370
    • 16 فبراير، 2021 23:52
    4 تعليقات
  • public profile تمت الإجابة عليه
    • zizoagha6
    • 11 فبراير، 2021 22:35
    2 تعليقات
  • Project was not loaded! Access is denied. تمت الإجابة عليه
    • Michael Rauwerdink
    • 4 ديسمبر، 2020 09:25
    7 تعليقات
  • Connect UI Slider to Hair color? تمت الإجابة عليه
    • SirQu3ntin
    • 19 نوفمبر، 2020 16:37
    5 تعليقات

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It