The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Snapchat Guidelines : Smashing a Zombie
    • Kashcorp
    • 8 فبراير، 2018 10:02
    3 تعليقات
  • Update make it wierd
    • Kashcorp
    • 8 فبراير، 2018 08:55
    1 تعليق
  • My Lenses Down?
    • Andrew Mendez
    • 8 فبراير، 2018 03:14
    1 تعليق
  • How to make image manipulation lenses ?
    • Permanently deleted user
    • 6 فبراير، 2018 16:50
    1 تعليق
  • Can i put a URL into my lens?
    • Permanently deleted user
    • 6 فبراير، 2018 11:56
    1 تعليق
  • Lens Studio project isn't opening. Error message says : Project was not loaded, exception in engine.
    • Permanently deleted user
    • 6 فبراير، 2018 10:09
    6 تعليقات
  • Why was my lens rejected?
    • Permanently deleted user
    • 6 فبراير، 2018 05:02
    1 تعليق
  • Error running lens, please try again.
    • Ryan McCrone
    • 5 فبراير، 2018 17:50
    1 تعليق
  • Project Backup Recover and Lens Studio "Not Responding"
    • Matt McGehee
    • 4 فبراير، 2018 21:38
    3 تعليقات
  • Textures won’t display correctly
    • Permanently deleted user
    • 3 فبراير، 2018 21:33
    4 تعليقات
  • No material files with FBX
    • Permanently deleted user
    • 2 فبراير، 2018 22:58
    2 تعليقات
  • Low quality PNG sequences
    • Permanently deleted user
    • 2 فبراير، 2018 22:57
    1 تعليق
  • Why is my lens getting rejected?
    • Moudiz
    • 2 فبراير، 2018 17:17
    1 تعليق
  • Review process is too vague
    • jelmer
    • 2 فبراير، 2018 14:04
    3 تعليقات
  • Audio not working on iOS?
    • Brendan Luu
    • 1 فبراير، 2018 23:40
    3 تعليقات
  • Light affecting wrong side of model
    • Joey Judkins
    • 1 فبراير، 2018 19:55
    2 تعليقات
  • Problems importing DEFORMER animation from Cinema 4d
    • Permanently deleted user
    • 1 فبراير، 2018 18:54
    • تم التحرير
    10 تعليقات
  • Can’t hear audio with any lens I download
    • Permanently deleted user
    • 1 فبراير، 2018 06:46
    2 تعليقات
  • Problems with file size
    • Permanently deleted user
    • 1 فبراير، 2018 04:43
    2 تعليقات
  • Please help with importing recources
    • Permanently deleted user
    • 1 فبراير، 2018 02:16
    1 تعليق
  • How do I reduce RAM consumption?
    • Moudiz
    • 1 فبراير، 2018 00:21
    1 تعليق
  • Lens Studio Crashes (windows 10)
    • John P
    • 31 يناير، 2018 19:07
    12 تعليقات
  • Is there a way we can contact support?
    • Permanently deleted user
    • 31 يناير، 2018 10:44
    • تم التحرير
    1 تعليق
  • How on earth do I add two picture frames in the same lens???
    • Noahgray28
    • 31 يناير، 2018 07:01
    4 تعليقات
  • Animations without layers problem
    • Permanently deleted user
    • 31 يناير، 2018 02:21
    5 تعليقات
  • How do you upload a video?
    • Permanently deleted user
    • 30 يناير، 2018 20:49
    2 تعليقات
  • Branded Lens - Agency creating a brand's lens
    • Permanently deleted user
    • 30 يناير، 2018 19:41
    4 تعليقات
  • 3d model always looks pink/black
    • Permanently deleted user
    • 30 يناير، 2018 17:12
    2 تعليقات
  • Yum
    • Permanently deleted user
    • 30 يناير، 2018 05:23
    1 تعليق
  • Skinned FBX shows strange texture glitch
    • Permanently deleted user
    • 29 يناير، 2018 23:33
    6 تعليقات
  • «
  • ‹
  • 136
  • 137
  • 138
  • 139
  • 140
  • 141
  • 142
  • 143
  • 144
  • 145
  • 146
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It