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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
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    • Hello Hi
    • 1 اغسطس، 2018 22:07
    1 تعليق
  • My lenses started being rejected suddenly with no good reason
    • Marek
    • 1 اغسطس، 2018 18:37
    2 تعليقات
  • Good Hair Workflows
    • Tom MD
    • 1 اغسطس، 2018 15:45
    3 تعليقات
  • AR lens ad but using the bitmoji.
    • Permanently deleted user
    • 1 اغسطس، 2018 08:13
    4 تعليقات
  • LA: Lens Studio + Inmersive Theater
    • Permanently deleted user
    • 1 اغسطس، 2018 00:00
    • تم التحرير
    1 تعليق
  • Lens Analytics
    • Mackenzie Paschke
    • 31 يوليو، 2018 18:48
    1 تعليق
  • Get position pupil/iris? (Eyetracking)
    • Permanently deleted user
    • 31 يوليو، 2018 16:04
    3 تعليقات
  • Finalizing process for business Lens
    • Herzucco Z
    • 31 يوليو، 2018 08:11
    5 تعليقات
  • Create lens that appears in custom GPS location...
    • Permanently deleted user
    • 31 يوليو، 2018 01:28
    1 تعليق
  • Joy Bangla
    • Permanently deleted user
    • 30 يوليو، 2018 23:36
    0 تعليقات
  • Displaying polygons of a model in lens
    • Permanently deleted user
    • 30 يوليو، 2018 18:06
    1 تعليق
  • Glow material?
    • boris.josz
    • 27 يوليو، 2018 09:40
    2 تعليقات
  • Adding a facemask with the original face - over another facemask
    • Dweeh
    • 25 يوليو، 2018 19:55
    2 تعليقات
  • Is it possible to trigger animations on different objects by approaching them separately?
    • Marek
    • 25 يوليو، 2018 15:53
    2 تعليقات
  • Preview not showing my parameters changes
    • Permanently deleted user
    • 25 يوليو، 2018 08:28
    1 تعليق
  • Lens Studio 1.6.2 won't open
    • Nicolas
    • 24 يوليو، 2018 17:36
    4 تعليقات
  • Map 360 jpg to inside of Sphere
    • Permanently deleted user
    • 24 يوليو، 2018 04:40
    • تم التحرير
    4 تعليقات
  • Upload Unity Files Into Lens
    • Permanently deleted user
    • 23 يوليو، 2018 14:32
    1 تعليق
  • Geoblocking
    • Kashcorp
    • 23 يوليو، 2018 14:22
    3 تعليقات
  • 3d object particles coming out of mouth on [Mouth Open]
    • Topher Welsh
    • 22 يوليو، 2018 01:42
    11 تعليقات
  • Rejected for copyright violation: Have copyrightholders permission
    • Phill
    • 18 يوليو، 2018 04:57
    3 تعليقات
  • Approval Timing
    • Sarah Fil
    • 17 يوليو، 2018 17:37
    1 تعليق
  • Cannot locate object in spae
    • worldharmony
    • 16 يوليو، 2018 20:39
    1 تعليق
  • LS running slowly
    • Michael Trussler
    • 16 يوليو، 2018 15:35
    7 تعليقات
  • Big Eyes and Mouth Filter
    • Permanently deleted user
    • 16 يوليو، 2018 14:27
    2 تعليقات
  • Exclude 3d objects from effects
    • Permanently deleted user
    • 15 يوليو، 2018 13:34
    3 تعليقات
  • Camera Texture, distortion issue?
    • weston.mitchell
    • 13 يوليو، 2018 17:26
    1 تعليق
  • [Tutorial] how to create a pixelated lens
    • Robin Delaporte
    • 13 يوليو، 2018 08:57
    2 تعليقات
  • Issue Exporting C4D Character Animation with Spline IK and Wrap
    • Permanently deleted user
    • 12 يوليو، 2018 05:19
    4 تعليقات
  • Sprite alignment issue
    • Robin Delaporte
    • 11 يوليو، 2018 12:36
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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