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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Teeth
    • ashley fletcher
    • 22 نوفمبر، 2018 16:17
    3 تعليقات
  • How to Instantiate a Second Copy of Model?
    • Permanently deleted user
    • 22 نوفمبر، 2018 02:48
    • تم التحرير
    1 تعليق
  • "Update from Source" Closes Floating Resources Panel?
    • Permanently deleted user
    • 30 نوفمبر، 2018 19:59
    • تم التحرير
    2 تعليقات
  • BUG: Shift + Click Multiple Selection in Resources Panel Icon View Deselects Immediately
    • Permanently deleted user
    • 22 نوفمبر، 2018 01:35
    1 تعليق
  • BUG: Unable to Delete Imported Models?
    • Permanently deleted user
    • 22 نوفمبر، 2018 01:30
    • تم التحرير
    4 تعليقات
  • BUG: Cannot Drag & Drop Material into Material Slot if No Existing Material
    • Permanently deleted user
    • 21 نوفمبر، 2018 20:44
    2 تعليقات
  • Duplicate Naming Gives Nonsensical Increments?
    • Permanently deleted user
    • 30 نوفمبر، 2018 18:35
    • تم التحرير
    2 تعليقات
  • Filter support
    • James
    • 21 نوفمبر، 2018 10:01
    1 تعليق
  • Eyes and mouth isolated on background
    • Permanently deleted user
    • 21 نوفمبر، 2018 07:00
    2 تعليقات
  • Webview inside a lens
    • Permanently deleted user
    • 20 نوفمبر، 2018 08:09
    1 تعليق
  • I need help They told me that they are copyright, but I designed it for the concerned party and this picture is proof and they can communicate with it.
    • Permanently deleted user
    • 20 نوفمبر، 2018 00:15
    3 تعليقات
  • video import - get resolution error even at a multiple of 16
    • Image Fatale
    • 19 نوفمبر، 2018 21:28
    11 تعليقات
  • Snapchat Lens Rejected
    • Permanently deleted user
    • 17 نوفمبر، 2018 15:26
    1 تعليق
  • Lens Studio crash
    • El-ev11nn
    • 17 نوفمبر، 2018 15:25
    1 تعليق
  • Help! Replicating this Distort Lens 🙏
    • SHAUNPENDY
    • 16 نوفمبر، 2018 21:57
    • تم التحرير
    4 تعليقات
  • Recieved a notification from Team Snapchat
    • Neel's Music Corner
    • 16 نوفمبر، 2018 10:24
    2 تعليقات
  • How to get Lens studio to work with Cam Link Software
    • Twittlescos
    • 15 نوفمبر، 2018 21:35
    1 تعليق
  • Creating a Lens for iPhone X
    • Permanently deleted user
    • 14 نوفمبر، 2018 16:22
    3 تعليقات
  • Newly "Live" lens from Studio not showing on the Snap Camera search?
    • Permanently deleted user
    • 15 نوفمبر، 2018 12:18
    • تم التحرير
    19 تعليقات
  • How to Move 2D picture without scaling the size? How to do Hand Recognition?
    • Permanently deleted user
    • 12 نوفمبر، 2018 09:28
    4 تعليقات
  • How to clone out a facial feature
    • kriptk
    • 12 نوفمبر، 2018 02:46
    • تم التحرير
    3 تعليقات
  • my pairing isn't working with snapcode
    • Permanently deleted user
    • 11 نوفمبر، 2018 22:47
    2 تعليقات
  • Multi segmentation in one lens
    • Permanently deleted user
    • 10 نوفمبر، 2018 15:41
    7 تعليقات
  • RAM Displays as 0.00 in settings
    • Chris
    • 9 نوفمبر، 2018 15:14
    1 تعليق
  • 2D Animation: Importing PNG Sequence for best quality
    • Permanently deleted user
    • 7 نوفمبر، 2018 21:02
    3 تعليقات
  • I tried a feature which morph my and my partners face and the result was our future baby. How can I try it again?
    • Permanently deleted user
    • 7 نوفمبر، 2018 04:11
    1 تعليق
  • Keep My Lenses Private
    • Mohammed Alumairi
    • 6 نوفمبر، 2018 15:47
    3 تعليقات
  • How do I save a lens without publishing it?
    • xx.elsan9
    • 3 نوفمبر، 2018 07:01
    1 تعليق
  • Keeping a 3D static object to-scale?
    • Permanently deleted user
    • 2 نوفمبر، 2018 17:41
    • تم التحرير
    5 تعليقات
  • Display "shop now" on lens and direct to my website
    • Permanently deleted user
    • 1 نوفمبر، 2018 14:19
    3 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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