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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • output from camera in circle
    • Permanently deleted user
    • 3 يناير، 2019 10:24
    • تم التحرير
    4 تعليقات
  • Lens Rejection
    • lenslab
    • 2 يناير، 2019 06:26
    2 تعليقات
  • Tap on a 2D button
    • Permanently deleted user
    • 1 يناير، 2019 17:57
    2 تعليقات
  • How do I upload my first lens?
    • Permanently deleted user
    • 31 ديسمبر، 2018 05:05
    1 تعليق
  • Not seeing option to add new Label
    • Permanently deleted user
    • 29 ديسمبر، 2018 02:44
    1 تعليق
  • How to Become a CREATOR
    • Permanently deleted user
    • 24 ديسمبر، 2018 23:02
    1 تعليق
  • My first lens, uploaded on 2018.12.16 got rejected?
    • Permanently deleted user
    • 24 ديسمبر، 2018 20:42
    1 تعليق
  • lenses preview in creator profile page
    • Permanently deleted user
    • 23 ديسمبر، 2018 17:27
    1 تعليق
  • Can't see FPS with newest Snapchat release
    • Deb Catalano
    • 18 ديسمبر، 2018 17:43
    4 تعليقات
  • Lens Studio process never stops (bug)
    • Permanently deleted user
    • 18 ديسمبر، 2018 11:24
    1 تعليق
  • Does updating a lens in Lens Studio change the snapcode associated to it?
    • Permanently deleted user
    • 17 ديسمبر، 2018 21:55
    2 تعليقات
  • Thank all of you so much!!!
    • Permanently deleted user
    • 17 ديسمبر، 2018 20:45
    0 تعليقات
  • CREATOR PROFILE
    • yougraph
    • 17 ديسمبر، 2018 18:42
    5 تعليقات
  • Lens stuck at "In Review"
    • Aaron Clifford
    • 17 ديسمبر، 2018 16:48
    1 تعليق
  • about view, scan, share
    • Permanently deleted user
    • 16 ديسمبر، 2018 20:21
    2 تعليقات
  • I'm trying to submit a lens but it says that "My lenses is down for maintenance, Please try again soon"
    • Permanently deleted user
    • 15 ديسمبر، 2018 23:49
    1 تعليق
  • Countdown to Date Script & Tutorial
    • Brandon / Apoc
    • 15 ديسمبر، 2018 18:18
    • تم التحرير
    1 تعليق
  • Face Expression Tracking
    • Neel's Music Corner
    • 15 ديسمبر، 2018 07:45
    1 تعليق
  • Why does snapchat show an impossible example?
    • Permanently deleted user
    • 14 ديسمبر، 2018 17:40
    4 تعليقات
  • Clarification regarding updated Snap Lenses and Snap Camera
    • Permanently deleted user
    • 14 ديسمبر، 2018 03:46
    2 تعليقات
  • 2D animation appears before trigger event
    • Ryan McCrone
    • 13 ديسمبر، 2018 20:06
    1 تعليق
  • Save forces Save As...
    • Permanently deleted user
    • 12 ديسمبر، 2018 23:29
    1 تعليق
  • How to make your lens private.
    • brittttt_g
    • 12 ديسمبر، 2018 17:19
    2 تعليقات
  • Snapchat video autoplay problem on iOS
    • Permanently deleted user
    • 12 ديسمبر، 2018 16:31
    4 تعليقات
  • Soft Skin Blur Radius
    • Mike G.
    • 12 ديسمبر، 2018 13:35
    2 تعليقات
  • [BUG] Submitting lens to Sponsored Ad Manager submits to Community instead
    • Permanently deleted user
    • 11 ديسمبر، 2018 23:54
    3 تعليقات
  • BUG: Low Contrast Text in Resources Panel
    • Permanently deleted user
    • 10 ديسمبر، 2018 18:42
    3 تعليقات
  • Deleting Models
    • ashley fletcher
    • 10 ديسمبر، 2018 11:46
    2 تعليقات
  • Crash on save and other tasks
    • Raik Rohde
    • 9 ديسمبر، 2018 21:25
    1 تعليق
  • Becoming an official lens creator
    • mxdmediazachry
    • 9 ديسمبر، 2018 00:41
    4 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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