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Feature Requests

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Suggest ideas for things you'd like to see in Lens Studio

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  • More info on Logger about Errors.
    • Taelss
    • January 17, 2018 16:26
    0 comments
  • Referencing scripts
    • timon.g3
    • January 17, 2018 15:07
    1 comment
  • multiple animation triggers
    • Permanently deleted user
    • January 16, 2018 10:55
    1 comment
  • Update a Different Lens Using the Same Project
    • Calvin Wayne
    • January 16, 2018 01:03
    4 comments
  • Lens Reset
    • Calvin Wayne
    • January 16, 2018 00:20
    8 comments
  • Big list o' feature requests
    • Acknickulous
    • January 15, 2018 19:50
    • Edited
    14 comments
  • Print string to the screen?
    • Permanently deleted user
    • January 15, 2018 12:30
    2 comments
  • Notification for public stories selected by people
    • Permanently deleted user
    • January 14, 2018 23:36
    0 comments
  • Idea: An option to compress the file to 4MB in LensStudio
    • Permanently deleted user
    • January 12, 2018 20:34
    1 comment
  • KEEPING THE LENS YOU MADE PERMANENT INSTEAD OF 24 HOURS ONLY
    • ivanchien
    • January 11, 2018 12:24
    4 comments
  • Multiple Lenses
    • miilo_oliim
    • January 11, 2018 05:48
    1 comment
  • Load External Data/AJAX
    • aron.duby
    • January 11, 2018 01:18
    0 comments
  • Geolense
    • Permanently deleted user
    • January 09, 2018 19:59
    0 comments
  • Snap models to markers in AR
    • Permanently deleted user
    • January 09, 2018 10:49
    1 comment
  • Cancel submission in review?
    • Acknickulous
    • January 09, 2018 05:39
    5 comments
  • Multiple light sources?
    • Acknickulous
    • January 09, 2018 05:20
    1 comment
  • Face mask
    • Permanently deleted user
    • January 08, 2018 22:26
    1 comment
  • Clearing a value in the inspector
    • Acknickulous
    • January 06, 2018 19:23
    1 comment
  • Analytics/Measurement
    • Permanently deleted user
    • January 06, 2018 00:36
    1 comment
  • Allow to send your snaplens to your story
    • Permanently deleted user
    • January 05, 2018 02:00
    3 comments
  • GLTF Import support
    • Permanently deleted user
    • January 04, 2018 11:47
    0 comments
  • Improved animation workflow
    • Acknickulous
    • January 04, 2018 09:41
    9 comments
  • Save state between uses
    • Permanently deleted user
    • January 03, 2018 16:42
    2 comments
  • Call to Action
    • Rob Diaz
    • January 03, 2018 10:58
    1 comment
  • Import normal map and diffuse color of material from FBX
    • Permanently deleted user
    • January 03, 2018 07:36
    • Edited
    2 comments
  • Save As and then Submit
    • Permanently deleted user
    • January 03, 2018 00:30
    • Edited
    1 comment
  • Lens
    • Amy Kulpa
    • January 02, 2018 00:03
    1 comment
  • "Open in Explorer" option for Right Click menu
    • Sally Slade
    • December 31, 2017 20:10
    1 comment
  • Contests (2018)
    • toryrobinson14
    • December 27, 2017 13:47
    1 comment
  • Animating Textures/ video importing
    • Permanently deleted user
    • December 23, 2017 15:25
    4 comments
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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