Logo
  • Support
  • Forum
  • Additional Resources
  • Guides
  • Lens Studio
Sign in

Feature Requests

Follow New posts New posts and comments

Suggest ideas for things you'd like to see in Lens Studio

Show all All Planned Not planned Completed Answered No status Sort by votes Newest post Recent activity Votes Comments New Post
  • Have a Landmarker Location Request? Pinned
    • Kaitlyn Benitez-Strine
    • September 06, 2019 18:42
    • Edited
    9 comments
  • Snap Camera on Linux
    • Nick J
    • April 01, 2020 13:37
    23 comments
  • Have Lens Studio on Linux if possible
    • mrrobot1999
    • December 16, 2017 17:51
    6 comments
  • Add the ability to make face filters
    • ethan_malinow
    • December 14, 2017 22:58
    1 comment
  • 3D bitmoji Support
    • Joe Donan
    • December 22, 2017 05:38
    2 comments
  • Chrome OS Version
    • Sebastian Peetz
    • April 17, 2020 07:09
    3 comments
  • Accessing external APIs
    • Adeutsch
    • January 22, 2018 16:10
    5 comments
  • Load External Data/AJAX
    • aron.duby
    • January 11, 2018 01:18
    0 comments
  • Face mask
    • Burak Ozcan
    • January 08, 2018 22:26
    1 comment
  • Stats of lens on phone
    • furkanaibani
    • May 15, 2020 07:02
    7 comments
  • Lens Studio + Snap Camera + Zoom, Without Publishing
    • Matt Janssen
    • April 07, 2020 09:37
    2 comments
  • Big list o' feature requests
    • Ralph Barbagallo
    • January 15, 2018 19:50
    • Edited
    14 comments
  • Update Lens Icons
    • k540076
    • April 01, 2020 03:52
    • Edited
    1 comment
  • Adding custom shader surport
    • Yi
    • June 28, 2019 08:39
    4 comments
  • Image detection
    • Raoul Dugovson
    • July 10, 2018 12:14
    4 comments
  • Acesss Microphone
    • Patrick Henry Vlogs
    • February 13, 2018 00:16
    7 comments
  • Convert FBX materials to PBR
    • Punto Devista
    • January 20, 2018 17:18
    3 comments
  • Lens Reset
    • Calvin Wayne
    • January 16, 2018 00:20
    6 comments
  • Improved animation workflow
    • Ralph Barbagallo
    • January 04, 2018 09:41
    9 comments
  • Asset Library
    • Malmiller5
    • April 05, 2021 03:24
    1 comment
  • {Feature request} Lens Beta Testers
    • Jason K
    • February 22, 2021 23:32
    3 comments
  • Expanded video format/aspect ratios for lens previews
    • modelsbymike3d
    • January 11, 2021 21:39
    5 comments
  • In-app Lens Management
    • Willlombo
    • December 16, 2020 21:29
    2 comments
  • Snapchat Trending Page is Oversaturated with Verified Creators
    • artistbro6
    • September 21, 2020 20:43
    2 comments
  • Edit Name in "My Lenses"
    • SirQu3ntin
    • September 20, 2020 15:44
    2 comments
  • Curve Statistics?
    • SirQu3ntin
    • September 05, 2020 15:47
    • Edited
    4 comments
  • Lens Preview support for World Lenses
    • Aidan
    • August 07, 2020 18:49
    1 comment
  • Texture Creator
    • upsetfeel
    • July 20, 2020 00:15
    2 comments
  • View Lens statistics on site
    • amauryd5
    • May 31, 2020 08:51
    2 comments
  • Marker recognition for desktop
    • Drew Dahlman
    • May 04, 2020 17:38
    4 comments
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It