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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • UI Help
    • Cheema
    • 26 أكتوبر، 2020 08:48
    • تم التحرير
    4 تعليقات
  • Can I delete a lens that is in review?
    • Customer report
    • 26 أكتوبر، 2020 04:49
    2 تعليقات
  • Is there a way to make a 3D object go around your head?
    • jaysander.b
    • 26 أكتوبر، 2020 01:48
    6 تعليقات
  • How to make a Lens that simply mirror flips whole screen?
    • Permanently deleted user
    • 25 أكتوبر، 2020 23:12
    5 تعليقات
  • Не могу вывести на другие программы (Snap Camera)
    • Permanently deleted user
    • 24 أكتوبر، 2020 21:50
    7 تعليقات
  • Explorer Tab Different?
    • Calvin Wayne
    • 24 أكتوبر، 2020 16:40
    3 تعليقات
  • Lens statistics
    • jacco_06
    • 24 أكتوبر، 2020 16:19
    2 تعليقات
  • [SOLVED] 3D object and Style Transfer
    • Maxime
    • 27 نوفمبر، 2020 16:33
    • تم التحرير
    5 تعليقات
  • Favorite Lenses Disappeared
    • Permanently deleted user
    • 24 أكتوبر، 2020 02:17
    3 تعليقات
  • I don’t think I’m doing this right
    • Noahpreston_2
    • 23 أكتوبر، 2020 22:04
    2 تعليقات
  • I don’t think I’m doing this right
    • Noahpreston_2
    • 23 أكتوبر، 2020 22:04
    2 تعليقات
  • How To Get Public Profile
    • sargun_datway1
    • 23 أكتوبر، 2020 20:58
    4 تعليقات
  • Head binding for Distortion effect
    • Dennis Windowmaker
    • 23 أكتوبر، 2020 18:23
    2 تعليقات
  • How do I add multiple options to one lens?
    • Permanently deleted user
    • 23 أكتوبر، 2020 18:10
    1 تعليق
  • New and distinguished
    • ttt
    • 23 أكتوبر، 2020 16:44
    2 تعليقات
  • 3D Import Help
    • Cheema
    • 23 أكتوبر، 2020 14:46
    2 تعليقات
  • Lense stuck on review
    • shahumeen
    • 23 أكتوبر، 2020 13:55
    7 تعليقات
  • Lens List and My Tutorials
    • RYΛN SHIELDS
    • 23 أكتوبر، 2020 12:22
    • تم التحرير
    4 تعليقات
  • does anyone know
    • dritydrops
    • 22 أكتوبر، 2020 17:15
    2 تعليقات
  • Advocate type of Lenses
    • Agirlxoxo360
    • 22 أكتوبر، 2020 13:35
    2 تعليقات
  • Rejection of my lens
    • Kenok6
    • 22 أكتوبر، 2020 19:46
    • تم التحرير
    4 تعليقات
  • Why do 2D elements disapear when I add device tracking to my camera?
    • Permanently deleted user
    • 22 أكتوبر، 2020 05:40
    2 تعليقات
  • How do I save a lens project after already publishing it?
    • Permanently deleted user
    • 22 أكتوبر، 2020 02:39
    5 تعليقات
  • sparkle
    • deema1889
    • 22 أكتوبر، 2020 01:49
    3 تعليقات
  • Use 3D in Lens Studio for Beginner
    • ibrahimalrwili
    • 21 أكتوبر، 2020 17:41
    2 تعليقات
  • Lens Rejected at 10M Views
    • Cheema
    • 21 أكتوبر، 2020 14:51
    4 تعليقات
  • Creator Account No Longer an Option
    • pibzey
    • 21 أكتوبر، 2020 09:37
    • تم التحرير
    1 تعليق
  • Can't sign into my lens studio
    • Permanently deleted user
    • 20 أكتوبر، 2020 14:51
    5 تعليقات
  • Tap to Change Objects (Video Tutorial)
    • Cheema
    • 20 أكتوبر، 2020 14:26
    1 تعليق
  • snapchat
    • harmandhiman.13
    • 20 أكتوبر، 2020 11:38
    4 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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