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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
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    • Permanently deleted user
    • 6 أكتوبر، 2020 07:04
    2 تعليقات
  • Lens removed unjustly
    • bryce-edwards
    • 6 أكتوبر، 2020 03:39
    4 تعليقات
  • Analysis & Market Reach
    • Permanently deleted user
    • 5 أكتوبر، 2020 20:36
    4 تعليقات
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    • Lynn Shields
    • 5 أكتوبر، 2020 18:46
    2 تعليقات
  • enquiry
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    • 5 أكتوبر، 2020 16:41
    1 تعليق
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    • 5 أكتوبر، 2020 16:32
    2 تعليقات
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    • 5 أكتوبر، 2020 13:32
    3 تعليقات
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    • 5 أكتوبر، 2020 13:20
    5 تعليقات
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    • Edwon
    • 5 أكتوبر، 2020 08:04
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    • patrgauthier
    • 5 أكتوبر، 2020 00:14
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  • Face Blur
    • ahmed_djazairii
    • 4 أكتوبر، 2020 22:37
    4 تعليقات
  • Creating Wings
    • Permanently deleted user
    • 4 أكتوبر، 2020 22:21
    2 تعليقات
  • Landmarker
    • Permanently deleted user
    • 4 أكتوبر، 2020 14:05
    3 تعليقات
  • My blush and make up won't stay on face but keep twitching
    • Permanently deleted user
    • 4 أكتوبر، 2020 00:07
    4 تعليقات
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    • Permanently deleted user
    • 3 أكتوبر، 2020 19:33
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    4 تعليقات
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    • wifeysorrels
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    9 تعليقات
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    • patrgauthier
    • 2 أكتوبر، 2020 21:25
    3 تعليقات
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    • Camila Gómez
    • 2 أكتوبر، 2020 16:52
    3 تعليقات
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    • Permanently deleted user
    • 2 أكتوبر، 2020 13:01
    5 تعليقات
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    • Noah Lupowitz
    • 1 أكتوبر، 2020 18:49
    • تم التحرير
    1 تعليق
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    • Denis Korobov
    • 1 أكتوبر، 2020 12:46
    1 تعليق
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    • SirQu3ntin
    • 1 أكتوبر، 2020 11:43
    2 تعليقات
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    • Permanently deleted user
    • 1 أكتوبر، 2020 06:09
    1 تعليق
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    • Renan
    • 1 أكتوبر، 2020 02:19
    4 تعليقات
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    • zizoagha6
    • 30 سبتمبر، 2020 23:31
    3 تعليقات
  • guidline violation HELP
    • Permanently deleted user
    • 30 سبتمبر، 2020 19:08
    1 تعليق
  • Pin an object to the back
    • Agirlxoxo360
    • 29 سبتمبر، 2020 20:56
    1 تعليق
  • sharpen lens ?
    • Permanently deleted user
    • 29 سبتمبر، 2020 17:38
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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