The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • 사용하고 나서부터 카메라가 작동하지 않아요
    • Permanently deleted user
    • 1 نوفمبر، 2020 11:42
    1 تعليق
  • Lidar scaling
    • Dennis Windowmaker
    • 31 أكتوبر، 2020 12:19
    6 تعليقات
  • Lens update
    • Ralfs
    • 31 أكتوبر، 2020 09:44
    6 تعليقات
  • my lens got taken down
    • jaysander.b
    • 31 أكتوبر، 2020 04:33
    • تم التحرير
    2 تعليقات
  • Commercial Use
    • Permanently deleted user
    • 30 أكتوبر، 2020 17:44
    2 تعليقات
  • Someone please help me find this snapchat lense
    • cherry_sterni
    • 30 أكتوبر، 2020 17:15
    0 تعليقات
  • How can I put teeth on my mask?
    • Camila Gómez
    • 30 أكتوبر، 2020 16:50
    1 تعليق
  • Eye balls light
    • Camila Gómez
    • 30 أكتوبر، 2020 14:40
    4 تعليقات
  • I need help with face occluder
    • jaysander.b
    • 30 أكتوبر، 2020 06:28
    1 تعليق
  • Clothing that doesn’t mask hands
    • Permanently deleted user
    • 30 أكتوبر، 2020 02:21
    0 تعليقات
  • Unable to submit lens with large SnapML model
    • modelsbymike3d
    • 29 أكتوبر، 2020 16:24
    1 تعليق
  • Where did my face effect tab go?
    • Permanently deleted user
    • 29 أكتوبر، 2020 14:31
    1 تعليق
  • Lens Creator
    • ttsutter
    • 29 أكتوبر، 2020 13:58
    2 تعليقات
  • why cant i find baby filter by snap inc in snap camera ?
    • Permanently deleted user
    • 29 أكتوبر، 2020 07:51
    3 تعليقات
  • Tutorials Lesson studio [Arabic][Einglish] ♥
    • Maha
    • 20 نوفمبر، 2020 09:57
    • تم التحرير
    4 تعليقات
  • User Interface
    • arpitappi29
    • 28 أكتوبر، 2020 19:42
    3 تعليقات
  • Edge Detection Help!
    • Permanently deleted user
    • 28 أكتوبر، 2020 17:47
    4 تعليقات
  • World mesh template wont build
    • Leon The Peon
    • 28 أكتوبر، 2020 17:14
    • تم التحرير
    2 تعليقات
  • black and white
    • ttt
    • 28 أكتوبر، 2020 10:34
    3 تعليقات
  • text
    • deema1889
    • 28 أكتوبر، 2020 03:41
    12 تعليقات
  • My lens was rejected
    • mk.filters
    • 28 أكتوبر، 2020 01:49
    5 تعليقات
  • Snap ML models
    • ibrahimalrwili
    • 27 أكتوبر، 2020 20:52
    3 تعليقات
  • Trying to run snap camera but it tells me another instance is running
    • Doug C
    • 27 أكتوبر، 2020 19:02
    2 تعليقات
  • "Add Friend" when filter pops up?
    • niknij
    • 27 أكتوبر، 2020 16:22
    5 تعليقات
  • [QUESTION] Rotate camera
    • Permanently deleted user
    • 27 أكتوبر، 2020 13:00
    1 تعليق
  • Latest version 3.2 is not working for me
    • saqib_m55
    • 27 أكتوبر، 2020 11:02
    3 تعليقات
  • creator and officials profile
    • saqib_m55
    • 26 أكتوبر، 2020 21:27
    4 تعليقات
  • Remove eyebrow lens got rejected
    • SirQu3ntin
    • 26 أكتوبر، 2020 20:21
    8 تعليقات
  • I want to be a lens builder
    • athb.almsha3r
    • 26 أكتوبر، 2020 14:30
    9 تعليقات
  • stick to wall
    • sauropodd
    • 26 أكتوبر، 2020 13:22
    1 تعليق
  • «
  • ‹
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It