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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Those who make your own stickers, what printer do you use?
    • Permanently deleted user
    • 17 نوفمبر، 2020 15:09
    2 تعليقات
  • Mercury Lense?
    • Permanently deleted user
    • 17 نوفمبر، 2020 10:20
    1 تعليق
  • Trending page
    • Swarley 2211
    • 17 نوفمبر، 2020 02:33
    2 تعليقات
  • Lens Inst.
    • tristenfult
    • 17 نوفمبر، 2020 00:07
    1 تعليق
  • How to modify an existing lens made by someone else?
    • Permanently deleted user
    • 16 نوفمبر، 2020 23:05
    1 تعليق
  • How can a favourite lens completely disappear from all searches?
    • Permanently deleted user
    • 16 نوفمبر، 2020 21:08
    1 تعليق
  • Could rarely printing to a led printer cause problems in a long run?
    • Permanently deleted user
    • 16 نوفمبر، 2020 12:56
    1 تعليق
  • I hope that
    • athb.almsha3r
    • 16 نوفمبر، 2020 03:29
    2 تعليقات
  • Hi :(
    • Ali Matar
    • 15 نوفمبر، 2020 18:26
    2 تعليقات
  • hamed mziry
    • Permanently deleted user
    • 15 نوفمبر، 2020 05:04
    1 تعليق
  • Lens Rejected - No answer
    • SirQu3ntin
    • 14 نوفمبر، 2020 13:26
    8 تعليقات
  • What was this snapchat filter called?
    • Aligoobertoes
    • 14 نوفمبر، 2020 06:58
    1 تعليق
  • face mask distortion
    • tyyylerxxx
    • 14 نوفمبر، 2020 06:50
    2 تعليقات
  • Way too much noise in color filter I made help??
    • Permanently deleted user
    • 14 نوفمبر، 2020 02:11
    1 تعليق
  • Why is my Preview being rejected ?
    • raghavan_vermaa
    • 13 نوفمبر، 2020 13:37
    0 تعليقات
  • adding tan to neck shoulders and possibly arms and hands
    • Permanently deleted user
    • 13 نوفمبر، 2020 13:02
    1 تعليق
  • Searching for snaps by hashtag
    • ScreenWear.com.au
    • 13 نوفمبر، 2020 05:42
    3 تعليقات
  • Lens Creator partnership
    • ahmed_djazairii
    • 12 نوفمبر، 2020 22:00
    10 تعليقات
  • how can i add date and time?
    • raghavan_vermaa
    • 12 نوفمبر، 2020 14:04
    2 تعليقات
  • Media Feature Pack error
    • bd_172
    • 12 نوفمبر، 2020 08:55
    4 تعليقات
  • Lens Studio refuses to open
    • Ishan Pal
    • 12 نوفمبر، 2020 00:06
    13 تعليقات
  • Allow audio to only play in recording playback
    • Drew Wiskus
    • 11 نوفمبر، 2020 21:11
    6 تعليقات
  • Public Profile
    • alisaid_king
    • 11 نوفمبر، 2020 15:34
    5 تعليقات
  • Uploaded previews playing back too fast
    • ScreenWear.com.au
    • 11 نوفمبر، 2020 07:56
    2 تعليقات
  • Lost my Project!!
    • caderadurh
    • 10 نوفمبر، 2020 16:17
    1 تعليق
  • Among us Lens Rejected :/
    • SirQu3ntin
    • 9 نوفمبر، 2020 18:00
    6 تعليقات
  • Lyft being rejected
    • Oscartofte
    • 9 نوفمبر، 2020 09:59
    • تم التحرير
    3 تعليقات
  • Does ArCore Depth Api Based filters work on IOS ?
    • Kavin Kumar
    • 9 نوفمبر، 2020 06:17
    0 تعليقات
  • Does ArCore Depth Api Based filters work on IOS ?
    • Kavin Kumar
    • 9 نوفمبر، 2020 06:17
    1 تعليق
  • Resource Import Failed & ONNX Model
    • Alec
    • 8 نوفمبر، 2020 23:09
    • تم التحرير
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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