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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • I lost access to my favorite lens in Snap Cam
    • Permanently deleted user
    • 19 ديسمبر، 2020 02:08
    • تم التحرير
    0 تعليقات
  • ui toggle?
    • Permanently deleted user
    • 18 ديسمبر، 2020 22:55
    1 تعليق
  • Holiday section of Featured Lenses
    • Permanently deleted user
    • 18 ديسمبر، 2020 15:24
    2 تعليقات
  • THE NEW MY LENS TAB :(
    • amel_hawk
    • 18 ديسمبر، 2020 13:23
    1 تعليق
  • multi camera output
    • dritydrops
    • 18 ديسمبر، 2020 04:51
    3 تعليقات
  • Sound Recognition
    • Permanently deleted user
    • 17 ديسمبر، 2020 20:23
    • تم التحرير
    1 تعليق
  • I would like to have my profile as a lens builder
    • athb.almsha3r
    • 17 ديسمبر، 2020 19:59
    4 تعليقات
  • Lens creator
    • lizann.ibrahim
    • 17 ديسمبر، 2020 01:29
    5 تعليقات
  • Profil Creator empty
    • Kamel94420
    • 16 ديسمبر، 2020 20:56
    2 تعليقات
  • How could I make my UI fit every screen size
    • Permanently deleted user
    • 16 ديسمبر، 2020 17:22
    5 تعليقات
  • Lens is live, but not searchable in community > 18 hours
    • hafiz
    • 16 ديسمبر، 2020 13:25
    5 تعليقات
  • Need Help ASAP
    • Pinnk
    • 16 ديسمبر، 2020 11:07
    0 تعليقات
  • How to change the alpha in V 3.3
    • seannnn.h
    • 15 ديسمبر، 2020 19:29
    2 تعليقات
  • World Mesh Smooth Shading
    • Permanently deleted user
    • 15 ديسمبر، 2020 19:21
    2 تعليقات
  • Makeup lips are too low on lips
    • Permanently deleted user
    • 15 ديسمبر، 2020 17:32
    1 تعليق
  • Record a few seconds and loop it back on trigger
    • Permanently deleted user
    • 15 ديسمبر، 2020 16:12
    2 تعليقات
  • Offline mode
    • niall_bwaterzz
    • 15 ديسمبر، 2020 15:07
    4 تعليقات
  • [Bug] Error log in My Lenses.
    • Denis Rossiev
    • 15 ديسمبر، 2020 13:21
    3 تعليقات
  • changing situation of face milestone for eyelid following
    • Permanently deleted user
    • 15 ديسمبر، 2020 07:21
    • تم التحرير
    3 تعليقات
  • my snap camera isn't running 
    • Permanently deleted user
    • 15 ديسمبر، 2020 06:21
    0 تعليقات
  • Face Expression Issue
    • ItzJustSamu
    • 15 ديسمبر، 2020 00:08
    7 تعليقات
  • Lenses not on Snap Camera?
    • Tyler Diven
    • 14 ديسمبر، 2020 21:46
    4 تعليقات
  • Trying to find sound reaction in Lens Studio
    • Permanently deleted user
    • 14 ديسمبر، 2020 20:55
    • تم التحرير
    0 تعليقات
  • Getting particles to only show up in the background?
    • Permanently deleted user
    • 14 ديسمبر، 2020 20:03
    2 تعليقات
  • How to access total lens views
    • sargun_datway1
    • 14 ديسمبر، 2020 19:57
    3 تعليقات
  • Input the User's name
    • Anas Olabi
    • 14 ديسمبر، 2020 13:25
    2 تعليقات
  • horizontal camera flip now makeup not showing up
    • Permanently deleted user
    • 14 ديسمبر، 2020 00:02
    0 تعليقات
  • public profile
    • zizoagha6
    • 13 ديسمبر، 2020 23:21
    0 تعليقات
  • My lenses say theres no views, plays, or shares when i know people have used them.
    • Permanently deleted user
    • 13 ديسمبر، 2020 18:54
    1 تعليق
  • in the new 3.3 update is there a way to see the total lens count like it would show in 3.2??
    • dritydrops
    • 13 ديسمبر، 2020 07:46
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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