The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • How Can I Add Lens In My Website?
    • Permanently deleted user
    • 2 يناير، 2021 18:57
    2 تعليقات
  • Is there such a function?
    • Vadim Petker
    • 2 يناير، 2021 11:27
    8 تعليقات
  • Post Effect help
    • izhan_w
    • 2 يناير، 2021 04:12
    1 تعليق
  • Sliders/Color pick
    • Agirlxoxo360
    • 2 يناير، 2021 03:30
    1 تعليق
  • Moving lenses
    • ma_petrusic
    • 2 يناير، 2021 00:02
    0 تعليقات
  • Lens Reject
    • diya0r
    • 1 يناير، 2021 21:49
    1 تعليق
  • CYBER GLOW EFFECT
    • Permanently deleted user
    • 1 يناير، 2021 19:52
    1 تعليق
  • Lens Reject
    • diya0r
    • 1 يناير، 2021 16:41
    1 تعليق
  • snap camera use on chrome book
    • Liya_al0
    • 1 يناير، 2021 10:38
    0 تعليقات
  • Lens Reject
    • diya0r
    • 1 يناير، 2021 07:38
    2 تعليقات
  • Lens Rejected
    • mohandhir
    • 31 ديسمبر، 2020 22:18
    1 تعليق
  • Import Lens from Snapchat to SnapCamera ?
    • kapitaenskatze
    • 31 ديسمبر، 2020 16:59
    0 تعليقات
  • Snap Camera Crashing After Selecting Filter
    • Alex
    • 31 ديسمبر، 2020 13:28
    2 تعليقات
  • Why my lens rejected even without any phone number and email ?
    • Arshdeep0904
    • 31 ديسمبر، 2020 08:38
    • تم التحرير
    2 تعليقات
  • lensstudio on the computer
    • Permanently deleted user
    • 31 ديسمبر، 2020 01:44
    1 تعليق
  • 紅白歌合戦 ライブ
    • Permanently deleted user
    • 30 ديسمبر، 2020 22:02
    • تم التحرير
    1 تعليق
  • Background disappearing head binding image
    • Permanently deleted user
    • 30 ديسمبر، 2020 14:48
    2 تعليقات
  • how to create multicamera Template
    • Permanently deleted user
    • 30 ديسمبر، 2020 10:32
    1 تعليق
  • Can't drag & drop files into the resources panel
    • Permanently deleted user
    • 30 ديسمبر، 2020 07:55
    1 تعليق
  • Paul’s Creator Request
    • mainbaez-102050
    • 29 ديسمبر، 2020 19:49
    2 تعليقات
  • Price for a specific use case
    • Permanently deleted user
    • 29 ديسمبر، 2020 16:08
    0 تعليقات
  • Len captures fast-moving scenes
    • Permanently deleted user
    • 29 ديسمبر، 2020 08:54
    1 تعليق
  • snapchat creator profile
    • mr.sahillllll
    • 29 ديسمبر، 2020 08:02
    9 تعليقات
  • snapchat creator profile
    • mr.sahillllll
    • 29 ديسمبر، 2020 07:58
    0 تعليقات
  • Snapchat Creator profile
    • Tp14k
    • 29 ديسمبر، 2020 00:53
    0 تعليقات
  • Preview not working correctly
    • SirQu3ntin
    • 28 ديسمبر، 2020 17:12
    • تم التحرير
    1 تعليق
  • Face Morph Template Sphere UV Mapping
    • Maya Kiesel
    • 28 ديسمبر، 2020 10:53
    • تم التحرير
    2 تعليقات
  • Lens being rejected by saying may contain personal identifiable information such as a phone number or email address
    • maniksharma9556
    • 28 ديسمبر، 2020 08:00
    1 تعليق
  • My snapchat problem
    • muhammad99sher
    • 27 ديسمبر، 2020 23:34
    9 تعليقات
  • Link to Discord Server?
    • Permanently deleted user
    • 27 ديسمبر، 2020 06:17
    1 تعليق
  • «
  • ‹
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It