The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • I need help pls
    • yara2808
    • 7 فبراير، 2021 02:57
    0 تعليقات
  • suddenly lost settings/favorites
    • gregg
    • 7 فبراير، 2021 01:30
    0 تعليقات
  • How can I add User Snap to the lens?
    • lamia
    • 6 فبراير، 2021 19:29
    1 تعليق
  • How to make Snapchat Filters for disappearing text?
    • Permanently deleted user
    • 6 فبراير، 2021 17:04
    1 تعليق
  • Lens Studio Won't Launch
    • Krunal
    • 6 فبراير، 2021 12:59
    2 تعليقات
  • Date pink lens
    • Permanently deleted user
    • 5 فبراير، 2021 23:42
    1 تعليق
  • Lens was rejected
    • xoxqtri
    • 6 فبراير، 2021 08:55
    • تم التحرير
    1 تعليق
  • Materials are getting black & white on iPhones
    • Kinjal Waghela
    • 5 فبراير، 2021 15:20
    0 تعليقات
  • Can't run lens studio
    • Permanently deleted user
    • 5 فبراير، 2021 13:50
    3 تعليقات
  • Microphone Mute?
    • Permanently deleted user
    • 4 فبراير، 2021 10:33
    0 تعليقات
  • Macbook Pro Big Sur 11.2 Snap camera / Teams
    • Permanently deleted user
    • 3 فبراير، 2021 19:03
    0 تعليقات
  • How can you find the effect you saw in another Snap lens
    • Permanently deleted user
    • 3 فبراير، 2021 14:18
    0 تعليقات
  • Can't find any Snap Inc. lenses in Snap Camera
    • Gabri-kun
    • 12 فبراير، 2021 10:55
    • تم التحرير
    2 تعليقات
  • How to: Send Lens to client for publishing?
    • Permanently deleted user
    • 2 فبراير، 2021 20:28
    • تم التحرير
    1 تعليق
  • importing fbx into lense studio
    • Permanently deleted user
    • 1 فبراير، 2021 22:36
    0 تعليقات
  • LIDAR and foot tracking together
    • apuwaltz
    • 1 فبراير، 2021 20:04
    0 تعليقات
  • How to add instructions?
    • norimous
    • 1 فبراير، 2021 17:50
    4 تعليقات
  • Color grading tutorial lens studio. Technical art, fine art
    • monish_badi
    • 31 يناير، 2021 05:38
    2 تعليقات
  • Why aren't my lenses showing up in my creator profile?
    • Dustinawesome20
    • 31 يناير، 2021 01:35
    2 تعليقات
  • Adding Face To Face Mesh
    • Permanently deleted user
    • 30 يناير، 2021 19:10
    2 تعليقات
  • Move 2D Image with Face Expressions
    • Permanently deleted user
    • 30 يناير، 2021 14:35
    5 تعليقات
  • filter get deleted
    • rafaelgagnon
    • 30 يناير، 2021 07:48
    8 تعليقات
  • Hotkey RCtrl ?
    • Permanently deleted user
    • 28 يناير، 2021 23:37
    0 تعليقات
  • Cape or backpack ?
    • Permanently deleted user
    • 28 يناير، 2021 11:32
    0 تعليقات
  • Tap on specific position
    • Alexxxy
    • 28 يناير، 2021 11:29
    1 تعليق
  • Render target won't show up on image object
    • Permanently deleted user
    • 28 يناير، 2021 06:28
    0 تعليقات
  • Setting a custom edge detection texture
    • devisevib
    • 27 يناير، 2021 22:41
    2 تعليقات
  • "Send to device " won't load
    • Max de Vries
    • 27 يناير، 2021 19:08
    2 تعليقات
  • how can I have a public profile (not a yellow star account)
    • gorkem kaplan
    • 27 يناير، 2021 15:32
    5 تعليقات
  • I am a Designer & would like to know if I can use LS with childrens books?
    • Permanently deleted user
    • 27 يناير، 2021 14:51
    1 تعليق
  • «
  • ‹
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It