The forum on this site is closed for new comments and posts. Continue the conversation in our Snap AR Discord server.
شعار
  • Support
تسجيل الدخول

General

تابع منشورات جديدة منشورات وتعليقات جديدة

Ask questions, discuss topics, and help other creators

Lens Studio Learning
Lens Studio Live Schedule
Intermediate Classes
Download Example Projects
Tips and tricks!
إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Not Working this app for my Cat face
    • Permanently deleted user
    • 27 يناير، 2021 14:03
    1 تعليق
  • Lenses found on Snapchat but not SnapCamera
    • Permanently deleted user
    • 27 يناير، 2021 12:05
    2 تعليقات
  • Pay to design Filter
    • Permanently deleted user
    • 26 يناير، 2021 22:36
    6 تعليقات
  • How can I get the logo of lens creator official on snapchat ?
    • good_gilr4569
    • 26 يناير، 2021 04:37
    1 تعليق
  • Hey guys
    • athb.almsha3r
    • 25 يناير، 2021 23:54
    1 تعليق
  • lens community :)
    • Rotem
    • 25 يناير، 2021 18:33
    2 تعليقات
  • Help!
    • varunvdn
    • 25 يناير، 2021 17:56
    4 تعليقات
  • Image Blur
    • Permanently deleted user
    • 25 يناير، 2021 09:47
    0 تعليقات
  • Please can you give me ideas for lenses on topic valentine's day
    • Permanently deleted user
    • 25 يناير، 2021 04:19
    0 تعليقات
  • Hide objects when face is lost.
    • Permanently deleted user
    • 25 يناير، 2021 00:42
    1 تعليق
  • Snapchat camera doesn't work on mac
    • Noa Kruse
    • 24 يناير، 2021 22:57
    0 تعليقات
  • Cropped webcam
    • Permanently deleted user
    • 24 يناير، 2021 08:38
    0 تعليقات
  • Snap camera crashing in Zoom
    • SarahScroggie
    • 23 يناير، 2021 23:50
    0 تعليقات
  • The butter scotch
    • Khalfaaan.m
    • 23 يناير، 2021 22:43
    1 تعليق
  • Time wrap lens
    • Tp14k
    • 23 يناير، 2021 01:42
    0 تعليقات
  • Can I make friends visible in a lens?
    • Permanently deleted user
    • 22 يناير، 2021 22:35
    2 تعليقات
  • Simple Fur by Masketing
    • Pavlo Tkachenko
    • 22 يناير، 2021 21:48
    2 تعليقات
  • does not work Material Editor ( Lens Studio version 3.3.3)
    • Customer report
    • 22 يناير، 2021 20:52
    1 تعليق
  • SNAP CHAT FOR CHROMEBOOKS
    • Permanently deleted user
    • 22 يناير، 2021 17:07
    1 تعليق
  • Lens Preview
    • ttsutter
    • 22 يناير، 2021 15:30
    1 تعليق
  • Can't download lens studio
    • Permanently deleted user
    • 22 يناير، 2021 10:19
    3 تعليقات
  • Tattoo on Neck?
    • Permanently deleted user
    • 22 يناير، 2021 08:41
    1 تعليق
  • 3D Particles Emitter
    • Permanently deleted user
    • 22 يناير، 2021 02:32
    1 تعليق
  • Creator Features
    • guccikaden
    • 21 يناير، 2021 17:16
    2 تعليقات
  • Help Me Out
    • Abdullah Shahid
    • 21 يناير، 2021 07:59
    1 تعليق
  • Chat Problem
    • Permanently deleted user
    • 20 يناير، 2021 18:48
    0 تعليقات
  • How to put URL on filter
    • Permanently deleted user
    • 20 يناير، 2021 13:52
    0 تعليقات
  • Can I create my own landmark
    • Safa
    • 20 يناير، 2021 12:39
    4 تعليقات
  • I'm looking for a lens( Cucumber)
    • none
    • 20 يناير، 2021 11:42
    0 تعليقات
  • How can I put website's link on my filters profile.
    • Permanently deleted user
    • 20 يناير، 2021 07:43
    0 تعليقات
  • «
  • ‹
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • ›
  • »

We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

Back
Next Next Next Submit Issue Got It