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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
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    • 13 ديسمبر، 2019 15:51
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    • Paigepiskin
    • 13 ديسمبر، 2019 01:40
    1 تعليق
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    • 12 ديسمبر، 2019 17:00
    1 تعليق
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    • 11 ديسمبر، 2019 17:25
    3 تعليقات
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    • Permanently deleted user
    • 11 ديسمبر، 2019 11:49
    1 تعليق
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    • Permanently deleted user
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    • 5 ديسمبر، 2019 20:35
    1 تعليق
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    1 تعليق
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    • 4 ديسمبر، 2019 08:48
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    • Permanently deleted user
    • 3 ديسمبر، 2019 21:52
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  • Multiple controllers
    • Tanya Welters
    • 2 ديسمبر، 2019 11:17
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  • why the background of my photos ins't transnparent
    • Permanently deleted user
    • 1 ديسمبر، 2019 15:06
    4 تعليقات
  • Why did my len get rejected?
    • Eddy N
    • 30 نوفمبر، 2019 15:59
    • تم التحرير
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    • Permanently deleted user
    • 30 نوفمبر، 2019 00:43
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  • #Sidhu Moosewala #legend
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    • 28 نوفمبر، 2019 02:26
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  • watermelon
    • Permanently deleted user
    • 27 نوفمبر، 2019 19:41
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  • Hi
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    • 27 نوفمبر، 2019 15:01
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    1 تعليق
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    • 26 نوفمبر، 2019 18:56
    1 تعليق
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    • 26 نوفمبر، 2019 15:34
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    • 24 نوفمبر، 2019 20:15
    1 تعليق
  • Allow user to move object
    • roooney-224
    • 24 نوفمبر، 2019 17:19
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    • Permanently deleted user
    • 24 نوفمبر، 2019 01:56
    1 تعليق
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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