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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
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    • name
    • 31 أكتوبر، 2019 13:02
    3 تعليقات
  • Beer
    • Dominique
    • 30 أكتوبر، 2019 22:34
    2 تعليقات
  • .
    • Permanently deleted user
    • 30 أكتوبر، 2019 13:02
    1 تعليق
  • Why was my lens rejected?
    • Eddy N
    • 29 أكتوبر، 2019 19:08
    2 تعليقات
  • Animated filters
    • Nui Lauridsen
    • 29 أكتوبر، 2019 12:37
    1 تعليق
  • Left and right hand tracking
    • Permanently deleted user
    • 29 أكتوبر، 2019 12:18
    2 تعليقات
  • Segmentation
    • Permanently deleted user
    • 29 أكتوبر، 2019 09:30
    1 تعليق
  • make lens work in the future
    • Permanently deleted user
    • 28 أكتوبر، 2019 22:22
    5 تعليقات
  • Add emojies over your head
    • Hmvw02
    • 28 أكتوبر، 2019 20:34
    2 تعليقات
  • Face Swap With Animal
    • Mike
    • 28 أكتوبر، 2019 17:39
    2 تعليقات
  • Looking to Hire a Creator
    • Permanently deleted user
    • 28 أكتوبر، 2019 12:39
    0 تعليقات
  • post effect - Base Lookup Table issue
    • גרה פיינבוך
    • 26 أكتوبر، 2019 22:54
    1 تعليق
  • Applied for OLC
    • Permanently deleted user
    • 27 أكتوبر، 2019 08:47
    • تم التحرير
    5 تعليقات
  • i cant make text that folows my sunlasses
    • Hmvw02
    • 25 أكتوبر، 2019 17:36
    1 تعليق
  • text stuck to filter when i move my head
    • Permanently deleted user
    • 24 أكتوبر، 2019 20:17
    9 تعليقات
  • Trigger events?
    • Permanently deleted user
    • 24 أكتوبر، 2019 07:47
    2 تعليقات
  • Using Snapcode Marker and Image Marker for 2 different triggers
    • Colin Tucker
    • 23 أكتوبر، 2019 16:42
    3 تعليقات
  • Lens effect
    • Permanently deleted user
    • 22 أكتوبر، 2019 20:05
    1 تعليق
  • Tween Light Intensity or Color
    • AllChuckdUp
    • 22 أكتوبر، 2019 02:14
    1 تعليق
  • Snap Ads Manager
    • Laurent
    • 20 أكتوبر، 2019 17:33
    • تم التحرير
    4 تعليقات
  • "Omae Wa" Project file
    • Mikael Hagen Johansen
    • 20 أكتوبر، 2019 13:08
    2 تعليقات
  • How long does it take for analytics to update?
    • Permanently deleted user
    • 20 أكتوبر، 2019 12:48
    0 تعليقات
  • How long does it take for lense analytics to update?
    • Permanently deleted user
    • 20 أكتوبر، 2019 12:43
    0 تعليقات
  • Face retouch
    • qm.to
    • 19 أكتوبر، 2019 17:19
    4 تعليقات
  • [Example Project] Timing effects مُميَّز
    • Olha
    • 18 أكتوبر، 2019 04:02
    3 تعليقات
  • Advice for an effect : out of the shadows
    • Takinours
    • 17 أكتوبر، 2019 10:56
    • تم التحرير
    2 تعليقات
  • How to slowly enable a texture
    • loupis1
    • 16 أكتوبر، 2019 18:26
    5 تعليقات
  • Looking to collaborate with a lens creator...
    • Kelly Cromwell
    • 16 أكتوبر، 2019 18:11
    2 تعليقات
  • gpu not supported
    • Hihi Haha
    • 16 أكتوبر، 2019 14:06
    • تم التحرير
    4 تعليقات
  • How can I create a menu with buttons to change Post Effects?
    • kyrelltulp
    • 16 أكتوبر، 2019 08:52
    3 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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