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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Tracking Face Inset Effect to a 2D Animation
    • John Gnieski
    • 16 أكتوبر، 2019 04:24
    3 تعليقات
  • Disappearing head & body using segmentation or something similar...
    • RICHARD COGGIN
    • 15 أكتوبر، 2019 20:59
    5 تعليقات
  • Help with face masks changing with tap script
    • loupis1
    • 15 أكتوبر، 2019 19:23
    1 تعليق
  • What format vhs or other shader
    • Permanently deleted user
    • 15 أكتوبر، 2019 12:01
    • تم التحرير
    1 تعليق
  • Face inset eye colour change
    • Permanently deleted user
    • 15 أكتوبر، 2019 06:22
    2 تعليقات
  • I want this effect
    • Alam-dalal
    • 14 أكتوبر، 2019 14:47
    • تم التحرير
    4 تعليقات
  • Printing snapcodes
    • Permanently deleted user
    • 13 أكتوبر، 2019 22:20
    1 تعليق
  • My Lens has been rejected
    • frenchpapito
    • 13 أكتوبر، 2019 19:35
    1 تعليق
  • Official Lens Creator
    • itzbratz
    • 13 أكتوبر، 2019 05:19
    0 تعليقات
  • Moving filters from one account to another
    • itzbratz
    • 12 أكتوبر، 2019 18:25
    2 تعليقات
  • Can not Continue back to the previous app
    • 33 33
    • 12 أكتوبر، 2019 09:52
    1 تعليق
  • Doesn't fit screen
    • lukeadol
    • 11 أكتوبر، 2019 22:19
    7 تعليقات
  • [Example Project] Animating a skeleton dynamically using IK مُميَّز
    • Olha
    • 17 يناير، 2020 19:19
    • تم التحرير
    3 تعليقات
  • Continue bottom
    • 33 33
    • 11 أكتوبر، 2019 19:58
    2 تعليقات
  • Is it possible to limit access to a lens to friends or specific users?
    • Permanently deleted user
    • 11 أكتوبر، 2019 19:09
    3 تعليقات
  • lens studio multiple camera
    • Permanently deleted user
    • 11 أكتوبر، 2019 11:12
    2 تعليقات
  • External (Multiple) Camera
    • Permanently deleted user
    • 11 أكتوبر، 2019 09:42
    1 تعليق
  • Issues with statistics
    • itzbratz
    • 10 أكتوبر، 2019 23:48
    2 تعليقات
  • Lens starting with the wrong camera
    • Permanently deleted user
    • 10 أكتوبر، 2019 16:07
    2 تعليقات
  • Lens starting with the wrong camera
    • Permanently deleted user
    • 10 أكتوبر، 2019 16:07
    1 تعليق
  • Eye texture?!
    • PinkPirateQueen
    • 10 أكتوبر، 2019 01:26
    4 تعليقات
  • Can notlogin
    • 33 33
    • 9 أكتوبر، 2019 05:59
    4 تعليقات
  • Lost super bff heart
    • Permanently deleted user
    • 8 أكتوبر، 2019 01:23
    1 تعليق
  • Help w Liquify effect over billboard image
    • loupis1
    • 7 أكتوبر، 2019 23:56
    2 تعليقات
  • Disappearing Menu
    • Permanently deleted user
    • 7 أكتوبر، 2019 20:00
    2 تعليقات
  • Neon effect
    • Takinours
    • 7 أكتوبر، 2019 19:09
    2 تعليقات
  • Airy Shadows LENS
    • Shasha
    • 6 أكتوبر، 2019 22:48
    13 تعليقات
  • Name of neon light filter?
    • Permanently deleted user
    • 6 أكتوبر، 2019 20:37
    5 تعليقات
  • Default Opacity Texture Map for Face Mask
    • Deb Catalano
    • 5 أكتوبر، 2019 00:30
    2 تعليقات
  • [Example Project] Using Skeletal Tracking to Drive a 3D Character مُميَّز
    • Olha
    • 4 أكتوبر، 2019 17:26
    • تم التحرير
    5 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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