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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • How do I only target the front camera for a sunglass template
    • ujjshah
    • 7 يناير، 2020 21:54
    3 تعليقات
  • What are the requirements for becoming an Official lens Creator?
    • R3isstafiso
    • 7 يناير، 2020 21:39
    1 تعليق
  • I want to make a lens that switches between different face images when i tap the screen
    • ookallioo
    • 7 يناير، 2020 19:53
    1 تعليق
  • How long did it take for you to become an official lens creator
    • R3isstafiso
    • 7 يناير، 2020 00:51
    1 تعليق
  • You gpu is not supported
    • Evgen Ivanets
    • 6 يناير، 2020 20:14
    3 تعليقات
  • Front camera
    • Ayvah Max Kayne
    • 5 يناير، 2020 17:32
    1 تعليق
  • Front camera
    • Ayvah Max Kayne
    • 5 يناير، 2020 17:30
    0 تعليقات
  • How long does it take for Team snap to reply to your official lens creator application
    • R3isstafiso
    • 5 يناير، 2020 00:08
    6 تعليقات
  • Lens Preview - Showing username
    • k540076
    • 31 ديسمبر، 2019 01:01
    4 تعليقات
  • How do I enable the preview bar again?
    • Permanently deleted user
    • 31 ديسمبر، 2019 00:17
    2 تعليقات
  • FALSELY REJECTED!!
    • Gold Greek VR
    • 30 ديسمبر، 2019 10:50
    2 تعليقات
  • Dynamic Beards
    • Permanently deleted user
    • 30 ديسمبر، 2019 07:17
    4 تعليقات
  • How do I make a image change color like rgb
    • Permanently deleted user
    • 30 ديسمبر، 2019 05:54
    0 تعليقات
  • How do I update a snapchat logo image?
    • Permanently deleted user
    • 29 ديسمبر، 2019 07:45
    1 تعليق
  • "image has incorrect aspect ratio"
    • Permanently deleted user
    • 29 ديسمبر، 2019 07:16
    1 تعليق
  • OLC
    • aram.karamanian
    • 27 ديسمبر، 2019 00:22
    7 تعليقات
  • Lens Studio Update
    • aram.karamanian
    • 27 ديسمبر، 2019 00:19
    1 تعليق
  • My lens media got rejected for no reason
    • Noah Grose
    • 26 ديسمبر، 2019 15:07
    2 تعليقات
  • new disintegrate material does not work on android?
    • Permanently deleted user
    • 23 ديسمبر، 2019 22:46
    2 تعليقات
  • How can I remove automatic message ("name of the lense" + "Lol" button) after a snapshot with my lense ?
    • Permanently deleted user
    • 23 ديسمبر، 2019 14:36
    5 تعليقات
  • Which computer is the best for creating lenses?
    • PinkPirateQueen
    • 23 ديسمبر، 2019 12:30
    10 تعليقات
  • Anaglyph 3D Effect
    • k540076
    • 23 ديسمبر، 2019 01:53
    2 تعليقات
  • Unable to publish/upload preview
    • Mariah👻
    • 22 ديسمبر، 2019 10:35
    • تم التحرير
    1 تعليق
  • freckles
    • Customer report
    • 21 ديسمبر، 2019 19:32
    0 تعليقات
  • [Example Project] Rotate Through Random Images مُميَّز
    • Olesia Voronova
    • 20 ديسمبر، 2019 22:45
    • تم التحرير
    7 تعليقات
  • My lens got accepted then rejected for no reason
    • Mental Health Awareness
    • 20 ديسمبر، 2019 20:02
    2 تعليقات
  • Help i can’t use my friend’s lens
    • Permanently deleted user
    • 19 ديسمبر، 2019 06:20
    1 تعليق
  • sizes of the lips
    • Permanently deleted user
    • 15 ديسمبر، 2019 10:29
    2 تعليقات
  • Kernel32.dll Error
    • 獣B e a s t t
    • 14 ديسمبر، 2019 10:35
    4 تعليقات
  • Photo Call lens marker tech
    • Laurent
    • 14 ديسمبر، 2019 10:31
    5 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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