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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • Anime Lens rejected for racism
    • Nighttshade97
    • 23 نوفمبر، 2019 06:26
    2 تعليقات
  • Save Data ???
    • Kanz
    • 21 نوفمبر، 2019 19:37
    3 تعليقات
  • Branded lens - rejected for copyright violation
    • Fredrik Stutterheim
    • 21 نوفمبر، 2019 14:54
    1 تعليق
  • Please help me create this effect I made a Video so I could show and explain what I'm trying to do
    • MeetSpinTv
    • 20 نوفمبر، 2019 12:40
    • تم التحرير
    2 تعليقات
  • Spectacles 3: Overlay/mapping to World surface
    • Permanently deleted user
    • 21 نوفمبر، 2019 22:06
    • تم التحرير
    0 تعليقات
  • trigger doesn't work in the right way
    • hola-ola
    • 18 نوفمبر، 2019 14:47
    5 تعليقات
  • Webcam Rotation - Facial Detection Problems
    • Richard Newall
    • 18 نوفمبر، 2019 14:28
    1 تعليق
  • Video-object filter
    • Permanently deleted user
    • 18 نوفمبر، 2019 11:39
    3 تعليقات
  • useful program for design 3d
    • Damoog_lens
    • 17 نوفمبر، 2019 10:31
    1 تعليق
  • i have problem in importing 3d object
    • Permanently deleted user
    • 16 نوفمبر، 2019 10:16
    1 تعليق
  • Round
    • zakia-saud2017
    • 16 نوفمبر، 2019 02:37
    1 تعليق
  • movement text or photo lense
    • zakia-saud2017
    • 15 نوفمبر، 2019 00:57
    1 تعليق
  • hi , i have 4 lens with deffrent thinks have a same e-mail "Your Lens "Untitled" has been rejected"
    • Abdullah Alkanaane
    • 9 نوفمبر، 2019 23:06
    4 تعليقات
  • I have a question
    • rashed almansoori
    • 9 نوفمبر، 2019 20:18
    1 تعليق
  • Twitch Subscription Lenses
    • Permanently deleted user
    • 9 نوفمبر، 2019 15:40
    1 تعليق
  • Can I promote a Lens Studio Lens by a users location and dates like you can with create.snapchat.com?
    • Permanently deleted user
    • 8 نوفمبر، 2019 15:28
    • تم التحرير
    1 تعليق
  • Creator Badge
    • zackolinger
    • 8 نوفمبر، 2019 09:39
    5 تعليقات
  • Help
    • Permanently deleted user
    • 6 نوفمبر، 2019 13:50
    1 تعليق
  • Custom 3D animation
    • Xana Winans
    • 5 نوفمبر، 2019 20:54
    4 تعليقات
  • Flashing Particles
    • Naomi Wrasman
    • 5 نوفمبر، 2019 17:20
    • تم التحرير
    1 تعليق
  • Multiple Target tracking help!
    • Colin Tucker
    • 5 نوفمبر، 2019 16:28
    2 تعليقات
  • camera flash effect
    • Mike G.
    • 5 نوفمبر، 2019 11:16
    3 تعليقات
  • Emojies and text over head
    • Hmvw02
    • 4 نوفمبر، 2019 21:53
    1 تعليق
  • How can I create an screen object that is tilt and resizable by the user?
    • kyrelltulp
    • 5 نوفمبر، 2019 20:15
    • تم التحرير
    3 تعليقات
  • GPS Lens?
    • Permanently deleted user
    • 4 نوفمبر، 2019 01:24
    • تم التحرير
    2 تعليقات
  • How can I create a slider that changes the opacity of a Post Effect?
    • kyrelltulp
    • 4 نوفمبر، 2019 18:43
    • تم التحرير
    1 تعليق
  • Lens Rejected *Potentially offensive to a group of individuals?* WHY ??
    • Permanently deleted user
    • 2 نوفمبر، 2019 03:11
    3 تعليقات
  • Snapchat
    • Permanently deleted user
    • 1 نوفمبر، 2019 22:22
    10 تعليقات
  • [Example Project] Creative Techniques to Remix and Try مُميَّز
    • Jonathan Solichin
    • 1 نوفمبر، 2019 18:47
    • تم التحرير
    7 تعليقات
  • Video not showing in preview!
    • PinkPirateQueen
    • 31 أكتوبر، 2019 17:42
    • تم التحرير
    2 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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