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إظهار الكل الكل المُخطط غير المخطط مكتمل تم الإجابة عليه بدون حالة الترتيب حسب المنشور الأحدث المنشور الأحدث النشاط الحديث الأصوات التعليقات
  • lens rejected
    • Ahmedbarwre
    • 4 أكتوبر، 2019 10:18
    3 تعليقات
  • Square Face
    • The MDB
    • 1 أكتوبر، 2019 00:28
    1 تعليق
  • costume to body issue
    • גרה פיינבוך
    • 30 سبتمبر، 2019 16:42
    • تم التحرير
    1 تعليق
  • Countdown Template Fix
    • Jacob Knipfing
    • 27 سبتمبر، 2019 21:07
    • تم التحرير
    0 تعليقات
  • Verified request no answer
    • askjonte
    • 27 سبتمبر، 2019 14:06
    1 تعليق
  • Cant Import the image/clip I download in my files.
    • Josh Seabrook
    • 26 سبتمبر، 2019 16:03
    1 تعليق
  • Glowy face effect
    • Beauty Guru
    • 26 سبتمبر، 2019 14:32
    2 تعليقات
  • I want to login into with my Ads Manager account
    • gbenga
    • 25 سبتمبر، 2019 19:17
    1 تعليق
  • game lens Help
    • Muneeb Islam
    • 25 سبتمبر، 2019 10:08
    2 تعليقات
  • Offical lens creative partner celebration lens
    • Alex Scale
    • 25 سبتمبر، 2019 09:31
    2 تعليقات
  • Juggling with hand
    • Permanently deleted user
    • 24 سبتمبر، 2019 13:58
    1 تعليق
  • Official lens creator
    • Astro-saleh
    • 23 سبتمبر، 2019 17:46
    4 تعليقات
  • My lens loads incorrectly
    • maxspy188
    • 23 سبتمبر، 2019 15:31
    6 تعليقات
  • Subdivision surfaces from Cinema 4D?
    • none
    • 23 سبتمبر، 2019 05:08
    1 تعليق
  • Lens Studio Update
    • aram.karamanian
    • 22 سبتمبر، 2019 23:00
    1 تعليق
  • How to have 2 lens : 1 for the Front and 1 for the rear Camera ?
    • Laurent
    • 20 سبتمبر، 2019 16:11
    • تم التحرير
    1 تعليق
  • Face Mask - Deforming Custom Mesh?
    • Permanently deleted user
    • 20 سبتمبر، 2019 13:40
    1 تعليق
  • Lens Quality
    • Tauguylar brice
    • 19 سبتمبر، 2019 10:36
    1 تعليق
  • Face-Inset animation and Face-Inset with other effects
    • Barry Harbour
    • 19 سبتمبر، 2019 00:06
    1 تعليق
  • Sunburn effect
    • Tanya Welters
    • 18 سبتمبر، 2019 07:54
    2 تعليقات
  • Export Portrait Particles from template
    • AllChuckdUp
    • 14 سبتمبر، 2019 00:46
    1 تعليق
  • How to either copy an asset or instantiate directly from path
    • Patrick Critz
    • 12 سبتمبر، 2019 19:35
    1 تعليق
  • how can I look away from a marker and still see my 3D object anchored to the location?
    • Permanently deleted user
    • 12 سبتمبر، 2019 15:24
    2 تعليقات
  • Issue with mesh texture
    • Liam
    • 11 سبتمبر، 2019 16:33
    • تم التحرير
    1 تعليق
  • Hand painting lens big issues
    • mrtolien
    • 11 سبتمبر، 2019 14:06
    11 تعليقات
  • Graphics and Lens studio
    • nairibphotography
    • 11 سبتمبر، 2019 11:54
    1 تعليق
  • Custom Face Mesh with Face Image Picker
    • Barry Harbour
    • 10 سبتمبر، 2019 20:54
    2 تعليقات
  • Snap Camera doens word. Anyone else?
    • Dmitriy Chelovyan
    • 10 سبتمبر، 2019 20:45
    2 تعليقات
  • When creating your own snap lens, can you use one you've created in lens studio?
    • Permanently deleted user
    • 9 سبتمبر، 2019 13:26
    1 تعليق
  • Reveal Post effects with hand tracking.
    • AllChuckdUp
    • 9 سبتمبر، 2019 00:03
    15 تعليقات
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We're here to help! We just need a little bit of information...

What system are you using?

Have you downloaded the latest version of Lens Studio?

Please download the latest version of Lens Studio. If you still run into this issue, please come back and report it!

Is this issue causing Lens Studio to crash?

What system do you run Lens Studio on?

Version

Graphics

Follow the next steps to help us solve your issue:

  • Copy and paste this text into your TerminalCommand Window
    open ~/Library/Preferences/Snap/Lens\ Studio/ %LOCALAPPDATA%\Snap\Lens Studio Copy Text
  • Press ReturnEnter to run the command. The Lens Studio folder will automatically open
  • Prepare to upload your files: zip the "Log" Folder by right-clicking and choosing "compress."
    Locate the Log.txt file right above it.

    Attach a screenshot of the issue:

Name:

Email:

What is this most relevant to?

Please enter a brief description of your issue:

Thanks for submitting this issue.

Unfortunately, it's likely due to the operating system or hardware you're using – since they don't meet the system requirements for Lens Studio.

Still, we hear you loud and clear, and are logging the issue in case there's ever a workaround we can provide!

Minimum Requirements

Operating System: Windows 10 (64 bit); MacOS 10.11+

Hardware: Minimum of Intel Core i3 2.5Ghz or AMD Phenom II 2.6Ghz with 4 GB RAM; Intel HD Graphics 4000 / Nvidia GeForce 710 / AMD Radeon HD 6450 or better; screen resolution of 1280x768 or higher

We'll try to resolve this issue as soon as possible. Thanks for letting us know about it!

Keep an eye out for a followup email from us. We may have a couple more questions for you, or we might already have a solution to offer.

Happy creating!

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